Hiring Organization :- Amazon

Post Name :- Customer Service Manager

Qualifications:- Graduation

Industry :- Private

Employment Type :- Full Time

Work Hours :- 8

Salary:-  $20 To $30 /Hour

Locations :- Montana ( USA )

Job Details:

• Our overall goal is straightforward: We want Amazon to be the one-stop shop where customers can buy anything online. We will find a way to fulfill our customers' requirements. Amazon employees will provide our customers with world-class service with your assistance.
• Amazon is looking for a Group Manager with a bachelor's degree or a master's degree who wants to work there for three months. This person will be in charge of about 100 associates and direct line management of five Team Managers.

The primary objective of this position is to ensure that associates are supported in providing an exceptional experience. The job will expect you to be a watchman to guarantee your Group Chief needs remain solely centered around supporting their partners and guaranteeing deserts don't get sent down the line to partners. Your responsibility will be to oversee the operational delivery of the teams under your remit in order to enable Team Managers to solely focus on supporting their employees.

The ideal Gathering Supervisor guarantees that Group Administrator needs and undertakings are adjusted to supporting partners apply the Amazon CS Contact Fundamentals. An ideal Group Manager helps and coaches their Team Managers to create a work environment where employees are engaged and feel a sense of accomplishment regarding their role in providing world-class service.

As you will be accountable for your teams' overall performance and operational delivery, you will need to collaborate with important support functions like Capacity Planning and Quality Assurance to examine performance trends and opportunities and continuously take steps to raise service quality and level. You will lead Kaizen events to resolve people or customer issues and serve as an escalation point for your Team Manager and their employees to take action on issues or barriers affecting the customer experience. You will be responsible for creating the input, actions, and representation of team performance in standard meeting routines like metric calls, and you will represent your team throughout the company. When operational points of contact are required to coordinate launches, messaging, or reviews, you will also be a crucial partner for business teams.

• Ability to work successfully in a dynamic, ambiguous environment • Ability to meet tight deadlines and prioritize workloads • Ability to develop new ideas and creative solutions • Exceptional influencing and leadership skills PREFERRED QUALIFICATIONS • Analysis experience in Customer Service and/or Operations • Operations Research or Capacity Planning experience strongly preferred • Six Sigma/Lean Processes Improvement experience
• • Understanding of project management methodology
• • Knowledge of managing KPIs