Firm Name: United Airlines

Numbers of Jobs: Specialist - Sales Support

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hour

What's Job City: Chicago

Job Details:

It's more exciting than ever to choose to work for United Airlines. We're en route to being the greatest airline in aviation history. Our shared objective of "Connecting People, Uniting the World" goes beyond simply getting people from one place to another. Our ability to fulfill our special obligation to uplift and create opportunities in the communities in which we work, live, and fly depends on having a truly diverse and inclusive workforce. We operate in hundreds of locations around the world as a large, international company with millions of customers and tens of thousands of employees. Tens of thousands of people will be hired in the upcoming years as we continue to grow the airline to work in every department. With our careers, you'll receive a comprehensive benefits package that will keep you happy, healthy, and active. With employee-run "Business Resource Group" communities, 401k plans, and premium perks like space-available travel, United is a genuinely exceptional place to work. Are you prepared to travel the world?

 United strives to offer only the best travel experiences to its clients and customers. Our sales team works closely with travel agencies, United travel departments, corporate clients, and more to provide excellent customer solutions that foster fruitful business relationships. Thanks to valued customer input, partnerships that are optimized, and inventive sales tactics, sales at United continue to be the division that generates the most revenue.

 The primary duty of the position is to handle Sales pre-travel service issues; when necessary, it also entails providing policy-driven advice and creative solutions. After writing a summary of any post-travel issues, work with colleagues to escalate those issues for handling and resolution. By being receptive, possessing specialized technical and system knowledge, and being adept at networking, these individuals work with internal support departments to find solutions and support for problems. Must be capable of simultaneously managing multiple cases and email accounts. There will be internal stakeholders and external customers to communicate with, so it is necessary to have strong verbal and written communication skills.

 Principal duties:

•  Respond to inquiries about unified products and services, travel-related questions, ticketing issues, and special travel requirements for clients to interact with and assist both internal and external clients.
•  Control case logging for service-related items via personal email, specialty boxes in Outlook, or queues via a sales support application tool.
•  Strengthen relationships with internal and external stakeholders, such as the Sales Effectiveness Team, Rev Management, Airports, Refunds, Accounting, Baggage, and Rate Desk.
•  Follow any adjustments to the policies and procedures.

 NOTE: This position is conveniently located close to a United Hub and offers a US-based remote work arrangement, but it will involve about 15% travel.

 Qualifications.

 What is necessary to succeed (Minimum Requirements):.

 United values a variety of experiences and points of view, so everyone who meets the requirements is encouraged to apply. We encourage applicants who might not feel they meet ALL of the "desired" requirements because we are always looking for people who will bring something fresh to the table, even though having the "desired" qualifications makes for a stronger candidate.

•  the work experience required to earn a bachelor's degree.
•  at least two years of experience in customer service.
•  Manage a large volume of emails while working effectively independently in a potential virtual office.
•  Develop your consulting and problem-solving abilities.
•  with a small, devoted team and effective teamwork skills.
•  It is necessary to have excellent interpersonal, communication, and writing skills.
•  strong interpersonal skills and the ability to interact with both internal and external customers at events and meetings.
•  Without sponsorship, one needs to be legally qualified to work in the United States for any employer.
•  has the ability to work a flexible schedule from any North American time zone (EST, CST, PST).

 What will make you stand out from the competition?

•  knowledge of the sales platforms Salesforce/Business Insight, Jetstream, Seismic, and EZR/Navigator.
•  using internal systems (Rascal, Trip Narrative, and Customer 360) with proficiency.