Firm Name: Wayfair

Numbers of Jobs: Inbound Sales Agent

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: Lansing

Job Details:

From a distance, indicative of inbound sales.

•  This is a sales position; it is not a customer service position.
•  Everything is provided by us.
•  *Pay: $15 per hour plus an endless monthly bonus.
•  Work on Saturdays and Sundays is required.
•  There may be a need for a night or evening shift.

 Wayfair (NYSE: W) is the biggest online retailer of household goods. If you enjoy interacting with customers and helping them make exciting product purchases, we are looking for a self-driven, tech-savvy individual to join our inbound sales team.

 Your Action Plan.

•  You will manage inbound sales calls (about 40 per day) while working as a virtual inbound sales agent, cheerfully assisting customers in finding and purchasing their desired items.
•  In order to give us the greatest availability and responsiveness to our clients, our scheduling system, which is made available to the public, was developed. Before beginning your shift, review your schedule so you are aware of the times allotted for breaks, lunch, and team meetings.
•  Arrive at your shift clocked in, signed in, and ready to deliver an exceptional customer buying experience.
•  You will get in touch with the companies that make the products in order to obtain any extra details that might be necessary but aren't already available on the Wayfair website in order to fully assist a customer.
•  Follow the call flow and designated sales process (i.e., developing rapport, asking questions to ascertain the sale, etc.). ). ).
•  Carefully consider your customers' requirements and search for chances to enhance their experience by upselling or cross-selling products that will enhance their primary purchase but they might not have initially considered.
•  We measure the effectiveness of our sales using a set of operational metrics because we are a data-driven organization. These metrics will also have an impact on your pay.
•  You need to be able to work almost the entire shift without getting distracted and paying attention to our customers.
•  This role requires a moderate level of comfort and competency with technology in order to: deliver an exceptional customer experience to every caller; stay up to date on procedure and policy changes via email or the chat channel; resolve connectivity issues; manage unusual customer inquiries; and more.
•  We collaborate as a team, so you should actively participate in our culture's selling competitions, team-building activities, and other events.
•  During the busiest time of the year, schedule adjustments and/or required overtime may be necessary.

 What you'll need.

•  while working in a fast-paced environment, strong analytical thinking skills.
•  exceptional relationship-building and maintenance skills.
•  1+ years of sales experience, ideally in call centers, retail, or online environments.
•  GED or high school diploma; some college preferred.
•  Ability to work effectively in a virtual environment while remaining technologically savvy and possessing a high level of problem-solving skills.
•  proven ability to communicate verbally and in writing; comfort learning and using required software.
•  Reliable and regular attendance is a requirement of this position.
•  You are engaging and have a personality that makes it easy to build relationships.
•  By highlighting the top product choices, you persuade customers to buy from Wayfair.
•  You are adaptable, you strive for excellence, and you have a positive outlook on life.
•  You can solve problems by engaging in critical and creative thinking.
•  You work best in environments with high levels of activity.
•  You've made a commitment to always acting morally.
•  Being able to maintain the required internet speed of at least 25 Mbps (for downloads) and 5 Mbps (for uploads) over a hard-wired Ethernet connection (without WiFi).
•  a peaceful work environment (Wayfair provides all required computer hardware).
•  Candidates who satisfy the requirements must pass the candidate assessment in order to advance to the interview stage.