Firm Name: Wayfair

Numbers of Jobs: Inbound Sales Agent

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hour

What's Job City:  Trenton

Job Details:

Wayfair (NYSE: W) is one of the biggest online retailers of household goods. A tech-savvy, self-driven individual is needed to expand our inbound sales team. Wayfair is the place for you to start a rewarding career if you enjoy interacting with customers and helping them with their purchases.

 Your Action Plan.

•  This is a virtual inbound sales agent position, and during your shift, you will handle inbound sales calls (roughly 40 per day), cheerfully assisting customers in finding and purchasing their desired items.
•  You can be as accessible and responsive to our customers as you can be with the help of our scheduling system, which is made available to the general public. Check your schedule before starting your shift so you are aware of the times allotted for lunch, team meetings, and breaks.
•  Deliver a superior customer buying experience by showing up to your shift prepared for the day, clocking in, and signing in.
•  To fully assist a customer, you will get in touch with product suppliers to look for additional information that might not be available on the Wayfair website.
•  Keep up the designated call flow and sales process (asking insightful questions, presuming the sale, building rapport, etc.). ). ).
•  Think carefully about your customers' needs and look for ways to enhance their experience by upselling or cross-selling products that will complement their primary purchase but they may not have initially thought about.
•  We are a data-driven company that assesses the effectiveness of our sales efforts using a range of operational metrics. Your compensation will also depend on these indicators.
•  You must be able to work almost the entire shift while staying undistracted and focused on our customers.
•  This role requires a moderate level of comfort and competency with technology to deliver exceptional customer service to each caller, stay up to date on procedure and policy changes via email or the chat channel, resolve connectivity issues, manage unusual customer inquiries, and more.
•  Because we collaborate as a team, we anticipate that you will actively take part in the events, team-building activities, and selling competitions that make up our culture.
•  During the busiest time of the year, schedule adjustments or required overtime may be necessary.

 The thing you'll need.

•  Strong analytical thinking skills and the ability to work in a fast-paced environment.
•  good interpersonal and communication abilities.
•  1+ years of sales experience, preferably in call centers, retail, or online environments.
•  Some colleges prefer a GED or high school diploma.
•  having the capacity to function in a virtual environment and having a solid foundation in problem-solving.
•  established communication skills in both writing and speaking. able to easily learn and use the required software.
•  The main responsibility of this position is to guarantee regular and dependable attendance.
•  Because you are engaging, you can use your outgoing personality to make connections with people quickly.
•  By highlighting the top product options, you persuade customers to buy from Wayfair.
•  You have a positive outlook on the world, strive for excellence, and are adaptable.
•  You can solve problems by exercising critical and creative thinking.
•  You thrive when working in a busy setting.
•  You've committed to always act morally.
•  A hard-wired Ethernet internet connection (no WiFi) must be able to support voice traffic and HTTPS web traffic at minimum download and upload speeds of 25 Mbps and 5 Mbps, respectively.
•  a quiet workspace (Wayfair offers all required computer hardware).
•  Qualified candidates must succeed in the candidate assessment to proceed to the interview stage.