Hiring Organization :- American Express

Post Name :- Account Protection Specialist

Qualifications:- Graduation

Industry :- Private

Employment Type :- Full Time

Work Hours :- 8

Salary:-  $20 To $30 /Hour

Locations :- New York ( USA )

Job Details:

We at American Express know that with the right support, people and businesses can advance in amazing ways. Whether we're supporting our clients' monetary certainty to push forward, taking trade higher than ever, or empowering individuals to investigate the world, our associates are continually reclassifying what's conceivable — and we're pleased to back one another constantly. When you join #TeamAmex, you become a member of a diverse group of more than 60,000 colleagues who share a common objective, which is to provide an outstanding customer experience each and every day.

We provide our coworkers with the assistance they require to succeed both professionally and personally. As a result, we have Amex Flex, our enterprise working model that ensures the important aspects of our distinctive in-person culture are preserved while providing colleagues with more flexibility. Colleagues will either work entirely virtually, in a hybrid model (which combines in-office and virtual days), or onsite, depending on the role and business requirements.

Having the best employees is crucial for a company that is founded on providing the best possible customer experience. As the substance of the organization, you can make positive connections with our clients consistently - from organizing an exceptional travel or way of life experience to assisting them with their regular necessities. In addition, you can learn how to continually set the standard for world-class, customer-first service while also developing your skills through industry-leading training and ongoing coaching. On #TeamAmex, find your place in the service.

• It is the responsibility of this position to provide excellent customer service to our cherished U.S. cardholders whose accounts may be the subject of fraudulent activity.
• You will be responsible for developing relationships with our clients as an Account Protection Specialist. In order to identify fraudulent charges, this position will require making outbound or inbound calls.
• In addition, the job entails reviewing fraud claims made by Card members and responding to inbound calls from merchants about credit and fraud at the transaction level. It also involves making an active effort to identify fraudulent charges through inbound and outbound calls.

Review fraud claims submitted by Cardmembers and respond to inbound calls by setting up and completing fraud cases. After reviewing the information, a decision needs to be made regarding whether or not to accept the claim made by the Cardmember in exchange for payment of the outstanding balance and, ultimately, correspondence with the merchant. The account must then be maintained in order to send the appropriate correspondence, make the necessary financial adjustments to either party, and note the account.

Service inbound calls from cardholders and merchants about credit and fraud at the transaction level Detect and reduce credit and fraud risk while simultaneously facilitating profitable spending Real-time, transaction-level credit and fraud risk assessments Point of Sale (POS) approval Charge reversals Resolve cases within the allotted empowerment limit A successful Account Protection Specialist is one who:

Has demonstrated the ability to provide exceptional customer service to our card members and merchants by demonstrating empathy, building rapport, active listening, and demonstrating understanding. Utilizes their knowledge of products and services to provide positive solutions. Possess excellent analytical skills and the ability to make accurate decisions. Communicates in a professional manner, leading the conversations with the card members and merchants toward a mutually beneficial outcome. Can provide quality service within specified department targets. Possess excellent communication and customer service skills. Good time management and prioritizing

• Location: Workplace adaptability: BGC Corporate Center 2, 5th Avenue and 30th Street, Bonifacio Global City, Taguig Full time. Work from home requirements: Must be willing to follow a hybrid work arrangement (onsite and at home).
• To work from home, you must have a private and quiet area with an internet connection plan and speed of at least 25 mbps. American Express has a great and diverse work environment. Incentives based on goals are used to reward high performance.