Firm Name: Wayfair

Numbers of Jobs: Remote Customer Service Chat

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: Dallas

Job Details:

Because we value our customers, Wayfair's award-winning Customer Service Team cultivates customer loyalty by combining technology and human empathy. From the time a customer places an order with Wayfair until delivery to their home, our team works to make home shopping simpler than ever. To keep track of customer orders and ensure a seamless delivery to the customer, the customer service team works proactive in a busy environment. We give our customer service team the authority to handle any issue that arises after a customer contacts our support team via phone, email, chat, mobile messaging, or another method. Because we genuinely care about our customers, we work hard to impress them each time they deal with Wayfair.

 Over the past few years, teams from across the service organization have been concentrating on the future of our digital service channels, including chat and mobile messaging. As you collaborate closely within your teams, across our Site, and with our cross-functional teams, you will each bring unique perspectives and experience that will help us better connect with customers when and where they want to speak with us. If you decide to join the team, you will be doing so at a moment when digital presence for our customers is something we continue to scale and invest in. At this time, we start working at 8 a.m. m. to 12 a. m. , from Monday through Friday at 8 a.m. m. to 8 p. m. Saturday at 9 a.m. m. to 6 p. m. (All times are Eastern) on Sunday.

 Your Plan of Action.

•  independently troubleshoot issues, find solutions, and handle customer service requests while building rapport with the customer.
•  You may interact with customers through other channels as your role changes or as necessary for the business. Help customers with any post-order concerns they may have, including returns, exchanges, refunds, delivery updates, questions about backorders, and any other issues that might arise during the order fulfillment process.
•  surpass the targets for problem-solving, efficiency, and customer satisfaction.
•  Keep an eye out for areas that can be improved, and when necessary, inform management of any patterns in the volume of customer calls.
•  Use software, Wayfair resources, and several customer conversations at once.
•  Demonstrate your capacity for negotiation and conflict resolution while maintaining a professional demeanor.
•  In order to demonstrate excellent oral and written communication, use a variety of media and platforms.

 The things you'll need.

•  superior analytical and problem-solving skills while working in a hectic environment.
•  the capacity for independent resourcefulness and problem-solving.
•  the ability to prioritize and interact with the problems of multiple customers at once.
•  Excellent interpersonal skills and a strong desire to help others.
•  very good organizational and multitasking abilities.
•  an established record of achievement in high-volume work.
•  attendance that can be trusted and is reliable.
•  similar professional experience in customer service.
•  exceptional communication skills in both writing and speaking.
•  good typing speed and familiarity with computer programs.

 What are the salary and benefits?

 Pay:.

•  Hourly Pay Rate: Begins at $15.60 with tenure-based raises starting as soon as six months later and a cost of living adjustment.
•  quarterly performance bonuses of up to $2,200.
•  The referral bonus is $500 per properly referred customer.

 Benefits:.

•  Insurance plans for dental, vision, and health care (coverage starts on day one!).
•  For 401(k) plans, an employer may match contributions up to 4%.
•  Paid Time Off, which immediately starts to accrue time.
•  One floating holiday and seven federally paid holidays are observed.
•  Options for both paid and unpaid parental leave.
•  reimbursement for qualified tuition up to $5,250.
•  Employee discount at Wayfair.
•  Day off in exchange for community service.