Firm Name: Wayfair

Numbers of Jobs: Remote Customer Service

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hour

What's Job City:  Atlanta

Job Details:

• In our opinion, Wayfair's award-winning customer service team is the result of a wonderful customer experience and a collaborative employee structure.
•  We want to give our customers the freedom to create spaces that express who they are, what they need, and what they value. It involves more than just picking up another phone. You'll be incredibly important if you provide the best experience at this critical moment. To help our customers find the best solutions for their needs, Wayfair will provide you with the training, tools, and decision-making abilities you need.
•  A variety of post-order issues, such as shipping questions, damage claims, returns, exchanges, assembly services, and order notifications, are expertly handled by empathically guiding customers.
•  There is no need for scripts. There are no pre-written answers. These are actual interactions between people where you can make a significant difference. Wayfair will invest in you by providing you with a supportive team and chances for career advancement.

 What Does a Services Associate Do?

•  Shows Reliability: It is crucial to be present for the duration of each shift to demonstrate reliability. We can guarantee that we are available and ready for our clients at crucial times by doing this. In terms of communication and preparation for unforeseen events or problems, we anticipate that our associates will be as proactive as they can be.
•  High Number of Contacts Handled: Each shift, you'll take care of about 50–60 phone calls. This environment is highly structured and moves quickly. There isn't much downtime in this job, as you're usually on back-to-back calls the entire shift.
•  Meets Our High-Performance Bar: You will strive to go above and beyond customer satisfaction, excel at meeting customer service efficiency metrics, and perform other duties as assigned.
•  Engages Customers: A passion for people is necessary. You'll work as a Wayfair representative to build rapport with customers who get in touch with us through emails, chats, and incoming phone calls. All possible topics include deliveries, exchanges, returns, product availability, order status, and others.
•  Actively Listens and Exhibits Empathy: You will pay close attention to what the customer has to say to understand it and then use that information to solve their problem in a thorough and timely manner.
•  Reduces Customer Concerns: The majority of our customers contact us because they need help with a problem they have encountered. You will use your conflict-management skills to strike a balance between the needs of the customer and the options the company has while always acting professionally.
•  Because there is no one-size-fits-all method for resolving issues, customer service representatives do not read from pre-populated scripts. You will be given some independence so that you can help customers find the best solution. Using a first contact resolution strategy requires analytical thinking to solve customer problems.
•  To multitask and respond to questions swiftly and accurately, one must manage multiple browsers, tabs, tools, and screens. The ideal customer service representative will be at ease using computers and knowledgeable about current technology.
•  Escalates Systemic Issues: We need your help to keep moving forward. You will identify what needs to be improved and communicate these patterns to the leadership.

 Benefits:

•  insurance for health, dental, and vision care (coverage starts on the first day!).
•  401(k) with a 4 percent company match cap.
•  Paid Time Off (time starts to add up right away).
•  7 Paid Federal Holidays and 1 Floating Holiday.
•  Both paid and unpaid options for parental leave.
•  qualified for up to $5,250 in tuition reimbursement.
•  At Wayfair, there is an employee discount.
•  Giving back to the community in exchange for a day off.

 What requirements are there?

•  The legal drinking age is 18 or older.
•  A high school diploma, a GED, or something comparable is necessary.
•  You must hardwire your computer to a modem that has a minimum download speed of 25 Mbps and an upload speed of 5 Mbps. It is not permitted to use Wi-Fi. All additional computer hardware and accessories are offered by Wayfair.
•  an equivalent knowledge of Windows operating systems is required.
•  a designated, private area free from interruptions (including roommates, children, spouses, and pets). ) or background noise (radio, TV, etc. ).
•  Wayfair desires your success. This justifies the need for all of our training. We are unable to make accommodations for any absences, holidays, or tardiness at this time.
•  To advance to the interview stage, candidates who meet the requirements must pass the candidate assessment.

 Training:

 You must show up for three weeks of training on the first day of the month following your start date. Your training will take place from 8:30 AM to 5:00 PM, Monday through Friday, in your time zone, barring any special arrangements made with your recruiter.

 Calling Wayfair Customer Service: Why?

 At Wayfair, we care about our customers. This hurried environment enables us to provide solutions and ensure a seamless delivery experience wherever our customers feel most at ease, whether it be over the phone, through chat, or via email. We equip our renowned customer service staff with the resources they require to strike a balance between technology and human empathy to attract and retain customers. You only need to bring a passion for problem-solving and a dedication to offering top-notch customer service; we'll provide the training, materials, and tools.