Firm Name: Wayfair

Numbers of Jobs: Remote Customer Service

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: Phoenix

Job Details:

• We believe that Wayfair's award-winning customer service team is the result of excellent customer service and a collaborative work environment.
•  Instead of just taking another call, this is about giving our customers the freedom to design spaces that reflect who they are, what they need, and what they value. You'll be instrumental by providing a first-rate experience when it's most needed. Wayfair will give you the education, resources, and decision-making abilities necessary to help our customers find the solutions that are most appropriate for them.
•  With empathy, you will help customers with a variety of post-order issues, such as shipping questions, damage claims, returns, exchanges, assembly services, and order notifications.
•  There aren't any scripts. Nothing packaged beforehand. You have a real opportunity to make a difference in these genuine human-to-human interactions. By providing you with opportunities for career advancement and surrounding you with a top-notch team, Wayfair will invest in you.

 What Does a Services Associate Do?

•  Shows Reliability: It's critical to commit to working your entire shift every day and to do so. By doing this, we can guarantee that we will be ready and available to help our clients when they need us most. We anticipate that each of our associates will communicate and prepare for unforeseen events or issues in a proactive manner.
•  High Number of Contacts Handled: You should expect to answer 50 to 60 phone calls per shift. This environment is highly structured and moves quickly. There isn't much downtime in this job because you're usually on back-to-back calls the entire shift.
•  Meets Our High Performance Bar: You'll work hard to go above and beyond customer satisfaction, outperform in meeting customer service efficiency metrics, and take on additional responsibilities as necessary.
•  When: You must have a love of people to engage customers. As a Wayfair representative, you'll strive to build relationships with customers who contact us via emails, chats, and inbound phone calls. Deliveries, product availability, order status, and other topics are just a few of the possibilities for the conversation.
•  Actively Listens and Exhibits Empathy: You will actively listen to comprehend pertinent customer information in order to quickly and completely solve the customer's problem.
•  De-Escalates Customer Concerns: The majority of our clients contact us because they are having a problem and need our help. Maintaining composure at all times, you will use your conflict-management skills to find a balance between the needs of the customer and the options that the company has to offer.
•  There is no one-size-fits-all method for resolving issues, so customer service representatives do not read from pre-populated scripts. You'll be given some discretion so that you can help clients find the best solution. You must use analytical thinking to solve customer problems using a first contact resolution strategy.
•  You will need to juggle using a variety of browsers, tabs, tools, and screens in order to respond to inquiries quickly and accurately. The ideal customer service representative will be knowledgeable about computers and skilled at using technology on a daily basis.
•  Escalates Systemic Issues: We need your help to improve our efficiency. The leadership will be informed of trends you find that need to be improved.

 What Pay and Benefits Are Offered?.

 Pay:.

•  Starting at $15.60 per hour, with a cost of living adjustment and tenure-based raises as early as six months, is the hourly pay rate.
•  bonuses for performance of up to $2,200 per quarter.
•  Each qualified referral is eligible for a $500 referral bonus.

 Benefits:.

•  health insurance (coverage starts on the first day! ), dental insurance, and vision insurance.
•  401(k) plan that offers a maximum 4% company match.
•  Paid Time Off (time starts to add up right away).
•  There are 7 federally recognized holidays and 1 floating holiday.
•  Paid or unpaid parental leave options are available.
•  eligible for up to $5,250 in tuition reimbursement.
•  Discount for Wayfair staff.
•  Day Off Paid for Volunteering in the Community.

 What prerequisites must be fulfilled?

•  At least 18 years of age is required.
•  High school graduation, a GED, or something comparable is required.
•  You will need to hardwire your computer to a modem with a minimum download speed of 25 Mbps and an upload speed of 5 Mbps. Wi-Fi access is not allowed to be used. All additional computer components and hardware are offered by Wayfair.
•  knowledge of Windows-based operating systems, or something comparable.
•  a personal workspace that is exclusively yours, free from interruptions (such as roommates, children, spouses, pets, etc.). ) or ambient noise (radio, TV, etc.
•  The goal of Wayfair is to make sure you succeed. Because of this, all of our training is required. Any absences, vacation time, or tardiness during this time will not be accommodated.
•  To move on to the interview stage, qualified applicants must pass the candidate assessment.

 Training:.

•  Beginning on your start date, you will be required to attend training for three weeks. In the absence of special arrangements made with your recruiter, your training will be held from 8:30 AM to 5:00 PM, Monday through Friday, in your time zone.

 The following is the work schedule:.

•  You will choose a working schedule from the options below during your interview.
•  The times listed in SCHEDULE OPTIONS NE - 7/24 are in EST.

 OPTIONS.

•  SUNDAY.
•  MONDAY.
•  TUESDAY.
•  WEDNESDAY.
•  THURSDAY.
•  FRIDAY.
•  SATURDAY.

 A.

•  9:30PM - 6:00PM.
•  3:30PM - 12:00AM.
•  3:30PM - 12:00AM.
•  OFF.
•  3:30PM - 12:00AM.
•  3:30PM - 12:00AM.
•  OFF.

 B.

•  OFF.
•  3:30PM - 12:00AM.
•  3:30PM - 12:00AM.
•  3:30PM - 12:00AM.
•  OFF.
•  3:30PM - 12:00AM.
•  11:30PM - 8:00PM.

 C.

•  OFF.
•  3:30PM - 12:00AM.
•  OFF.
•  3:30PM - 12:00AM.
•  3:30PM - 12:00AM.
•  3:30PM - 12:00AM.
•  11:30PM - 8:00PM.

 Please be aware that availability may vary by option due to limited schedules and first-come, first-served basis. Your recruiter will confirm all available schedules.

 Exactly why Wayfair Customer Service?

 We are concerned about our customers at Wayfair. This fast-paced setting enables us to offer solutions and guarantee a seamless delivery experience wherever our customers feel most comfortable, whether it be over the phone, through chat, or via email. We give our highly-regarded customer service team the tools they need to strike a balance between technology and human empathy in order to win over and keep customers. All you need is a passion for problem-solving and a commitment to providing exceptional customer service, and we'll provide the training, tools, and equipment. ) .