Firm Name: Walgreens

Numbers of Jobs: Remote Call Center Specialist

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: ATLANTA

Job Details:

Career Overview.

 Under the direct supervision of a manager, manage a heavy workload of incoming and outgoing calls with clients, medical practices, patients, or other service providers regarding the company's goods or services. Ensures that all contacts receive prompt and courteous service. The assigned department may be responsible for different tasks.

 Requirements for the position.

•  Follows established policies, SOPs, and procedures when responding to routine, generic questions and issues that are submitted by clients, doctors' offices, patients, and third parties via a variety of sources. uses all available data to address client issues and reach the best decision. sends complicated questions and problems to higher-level employees.
•  utilizes a computer program to keep track of requests, log them, and check the status of requests that require further action or the involvement of other parties. keeps track of contact details, complaint information, remarks, and actions.
•  Coordinates when necessary with other functional areas. sends escalated, unresolved issues to the departments for more research.
•  contacts customers, third-party vendors, clients, or the patient's physician to respond to queries or to inform them of findings from inquiries and upcoming changes.
•  answers inquiries regarding one or more business lines.

 An employee in this position can anticipate an hourly rate of $15.00 plus bonus under the terms of any bonus plan, if applicable, depending on experience, seniority, geographic location, and other factors permitted by law. Go to jobs to read the benefits. benefits at walgreens.com.

 Minimum standards.

•  High school diploma or a GED.
•  Intermediate keyboarding skills (touch typing, at least 25 WPM, document formatting).
•  Computer fundamentals, such as how to turn a computer on and off, point and click a mouse to open and close programs, switch between programs, save files, print documents, and/or access online information.
•  Some examples of fundamental search engine skills include opening a browser, typing URLs in the appropriate place, using a search engine, bookmarking a website, using the back, forward, and stop buttons to navigate, and submitting online forms.
•  both verbally and in writing, be clear.
•  Alabama, Washington, California, Oregon, Massachusetts, DC, Alaska, Oregon, Hawaii, New York, Puerto Rico, and Chicago, IL are not qualified for this opportunity.
•  This is a task that can be completed at home. To be considered for this position, you must be in possession of a high-speed internet connection (DSL and Satellite are not supported) as well as an active home phone line (cell and VOIP are not supported). Walgreens will not reimburse you for these utilities.

 Qualifications that are suggested.

•  a year's worth of experience working in call centers or centralized services.
•  knowledge of medicine or retail.
•  experience providing customer service to internal and external clients, including upholding service quality standards and gauging client satisfaction.
•  Having intermediate keyboarding skills (touch typing at least 35 words per minute, document formatting).
•  Fluency in both English and Spanish.

 The following information only applies to Colorado as a result of the Colorado Pay Equity Act. In Colorado, a worker in this position can expect to earn a salary/hourly rate of between $13.00 and $17.00 plus bonuses in accordance with the guidelines of any bonus plans, if any. The precise sum will be determined by factors such as experience, seniority, location, and additional legal considerations. Go to jobs to review the benefits. advantages at walgreens.com. Candidates from other states may obtain information about the positions by calling 1-866-967-5492 from Walgreens, to the extent required by state or local law.

 Protection from health and insurance:.

•  SEP as well as HSA.
•  Telehealth.
•  dental health defenses.
•  safeguarding the eyes.
•  insurance covering both private accidents and life.
•  disability insurance.

 Supporting your well-being:.

•  Resources for health.
•  No-Cost Prescription Savings Club.
•  savings for managing your weight.
•  Free flu shots.
•  PTO (paid time off) advantages.
•  (PPL) Program for Parental Leave.

 good financial standing.

•  At Walgreens, there is a retirement savings plan.
•  program for employees to buy shares of stock.

 You can cut costs by taking these steps:.

•  discounts for daycare.
•  Employee discounts.
•  The PerkSpot: Discount Purchase program, which collaborates with thousands of regional and national retailers and service providers, offers discounts on goods and services.