Firm Name:  Aetna

Numbers of Jobs: Customer Service Representative

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hour

What's Job City: Minneapolis

Job Details:

•  We're looking for customer service agents to answer incoming calls, emails, and other correspondence from our Medicare Advantage members. Medicare beneficiaries must be treated empathetically by CSRs on a case-by-case basis, and their needs must be the focus of their attention through careful listening and patience. CSRs engage in ongoing professional development and training.
•  Should be able to travel to the St. This job is flexible and can be done from home in the St. Louis region. Whenever necessary, Louis Park, Minnesota office. ***.
•   Enjoy the advantages of working for a company that goes above and beyond to look out for its employees and the community, in addition to your salary. The company offers complete medical, dental, and vision benefits. All qualified employees are eligible to participate in the Company's 401(k) retirement savings plan and the Employee Stock Purchase Plan. A fully paid term life insurance plan, along with short-term and long-term disability benefits, are provided to qualified employees by the company. Additionally, CVS Health offers a variety of wellness programs, educational support, free development courses, a discount at CVS stores, and partner discount programs. Employees of the Company are entitled to Paid Time Off (PTO) or vacation pay in relation to vacation and paid holidays. Paid holidays, sick days, and other time off are provided in a variety of ways, as permitted by the laws of the applicable state and company policies.
•  For comprehensive details on the benefits provided, please visit.
•  jobs. benefit sections on CVSHealth.com.

 Need for qualifications.

•  The CSR must be able to work independently, keep his or her word to teammates, and function as a team.
•  an outstanding member experience by utilizing its members. The position requires the ability to switch between systems quickly and solve complex issues.
•  fans of our members. Strong verbal and written communication skills, a passion for providing exceptional customer service, and the adaptability to change with the environment are requirements for success in this position.
•  If hired, you will have a designated room in your home (or another approved location) that is private and allows the appropriate upkeep of confidentiality as required by HIPAA and CVS Health guidelines.

 Ideal credentials.

•  must live 50 miles or less from St. Louis Park, Minn.
•  customer service expertise for 1 to 2 years.
•  knowledge gained from one to two years of call center work.
•  Knowing medical jargon, having worked with seniors before, or a combination of these.
•  is preferred when using health insurance policies.
•  A second language is Spanish.

 Education.

•  high school diploma determined by GPA. E. D. or a background that is comparable.