Job Responsibilities: Customer Service Representative

Salary: $20-$30/Hour

Company: American Airlines

Location: Chicago, USA

Educational Requirements: Bachelor's Degree

Intro

Are you prepared to discover a world of opportunities, both at paintings and at some stage in your day without work? Be part of our American Airlines own family, and also you’ll journey the arena, grow your expertise and become a satisfactory model of you. As you embark on a new adventure, you’ll tackle challenges with flexibility and beauty, studying new skills and advancing your profession whilst having the time of your life. Sense loose to enrich each of your non-public and work lifestyles and hop on board!

Why you may love this process

The top-rate customer offerings consultant is an envoy of Yankee airlines, imparting advanced hospitality, first-rate customer service, full-size ticketing, and trouble decisions for our maximum valuable clients in all areas protected by the top-rate client offerings corporation. Premium customer offerings Representatives offer greater, exquisite services in a fantastic, enthusiastic, courteous, and pleasant way to all clients and visitors

What you'll do

Those are the crucial functions of the job

This listing is intended to reflect the present-day activity but there may be extra critical functions (and non-essential job functions) that aren't referenced.  Management will alter the activity or require different responsibilities to be carried out whilst operationally necessary, gazing, of course, any prison responsibilities inclusive of any collective bargaining duties.

• Provide top-class customer support to all clients
• Register customers and affirm their get entry to membership(s) and/or front room(s)
• Greet clients through finishing all visitor revel in items (e.g., greet customers the use of their name whilst viable, ensure call tag is visible, provide WIFI password, ask how you could assist)
• E-book and confirm flight reservations (e.g., the use of the semi-computerized commercial enterprise assessment surroundings [SABRE], Qantas clever Keypad [QIK]) All
• Take a look at top-class customers for their flights (e.g., flight adjustments, rebooking, passport verification swipe)
• Display flights to perceive boarding times, delays, or disruptions to exceptional accommodate purchaser desires
• Issue patron tickets (e.g., day of departure, reissues, destiny tickets)
• Cancel passenger reservations, as requested
• Area clients on precedence lists (e.g., improvements, standby)
• Offer timely decisions of clients’ journey issues
• Touch the following level of customer support (i.E., top-class offerings CSCs or CSMs) to deal with unresolved purchaser problems, as needed
• File customer troubles within the passenger call report (PNR)
• Perform membership enrollment or income sports (e.G., Admiral’s membership, credit score card memberships)
• Coordinate all services supplied to elite repute clients (e.G., Concierge Key application and 5 superstar provider)
• Help elite repute customers (e.G., Concierge Key, five big name individuals) as they flow in the course of terminals
• Assist clients with their baggage, as wanted
• Reveal or maintain the advent of the lounges or clubs (e.g., through the behavior of walk-throughs)
• Communicate with business companions to ensure food and beverages are furnished to club and/or front-room clients at all times
• Oversee the sports of commercial enterprise companions supplying services (e.g., catering, sanitation) to the membership(s) and/or front room(s)
• Assist customers with technology provided within the membership(s) and/or lounge(s)
• Reserve conference rooms (e.g., 1 hour) for equal-day travel requests
• Coordinate services for any meetings happening in conference rooms (e.g., food for the meetings)
• Entire open or close strategies for the club(s) and/or front room(s)
• Deal with escalated consumer issues or concerns
• Behavior liquor inventory audit with beverage enterprise associate (at a few airports)
• Screen KeyStar device to set up appropriate offerings for customers (e.g., authorities officials, OneWorld, Concierge Key, FiveStar) (at a few airports)
• Report to put on time, as scheduled, and at your assigned station or place, together with mandatory additional time necessities, varying shifts, weekends, and holidays
• Entire activity-relevant training
• Adhere to enterprise regulations, procedures, and performance requirements
• Put on uniforms as required by agency policy
• Adhere to government rules (e.g., DOT, FAA, TSA)
• Use multiple internal resources/structures, including for the duration of client interactions

*Reasonable hotels may be made for qualifying individuals with disabilities.

All you'll need for success

Minimal qualifications- schooling & prior activity enjoy

• Excessive college diploma or GED
• Must be capable of read, writing, fluently communicating and apprehend the English language
• Bilingual language skills are required in a few locations
• Ought to fulfill FAA criminal background exams to qualify for unescorted access privileges to airport protection identity display regions (SIDA), if relevant
• Need to be capable of comfortable with appropriate airport authority and/or US Customs security badges, if relevant
• Actively display extraordinary customer support and client engagement in the surroundings of hospitality
• Potential to work under stress, cope with a mess of initiatives concurrently at the same time as paying near interest to element and customer service
• Outstanding salesmanship abilties/interpersonal competencies with the capacity to engage successfully with all levels of management and public touch
• Carrier-oriented and self-influenced with a high degree of professionalism
• Able to attend training instructions in Dallas/castle really worth, Texas
• Prior customer hospitality enjoy strongly favored
• Maintain a nicely-groomed and professional look
• Tremendous communication abilities
• Prior travel enterprise experience preferred
• Laptop enjoy desired
• Sturdy organizational and administrative capabilities required
• Potential to paintings abnormal and/or extended hours, along with weekends and vacations
• Ought to record paintings on a normal and timely foundation

What you'll get

Experience unfastened to take advantage of all that American Airways has to offer:

• Journey Perks: prepared to discover the arena? You, your circle of relatives, and your pals can reach 365 destinations on greater than 6,800 daily flights across our global network.
• Fitness blessings: On day one, you’ll have to get admission to your health, dental, prescription, and vision benefits that will help you live well. And that’s simply the start, we additionally offer virtual doctor visits, bendy spending bills, and more.
• Wellbeing applications: We want you to be the satisfactory model of yourself – that’s why our well-being packages provide you with all the right tools, sources, and assistance you want.
• 401(k) program: to be had upon hire and, relying on the workgroup, employer contributions to your 401(k) application are to be had after twelve months.
• Additional advantages: different top-notch blessings encompass our worker help software, puppy insurance, and reductions on accommodations, automobiles, cruises, and extra

Experience unfastened to be yourself at American

From the crew individuals we lease to the clients we serve, inclusion and variety are the inspiration of the dynamic body of workers at American Airlines. Our 20+ worker commercial enterprise aid companies are centered on connecting our group individuals to our clients, providers, communities, and shareholders, assisting crew contributors to attain their full capacity, and developing inclusive paintings surroundings to fulfill and exceed the needs of our various global.

Are you prepared to feel a wonderful experience of delight and satisfaction as you do your component to hold the most important airline in the international walking smoothly as we take care of humans on existence’s adventure? Experience unfastened to be your self at American.