Job Responsibilities: Customer Service Representative

Salary: $20-$30/Hour

Company: Costco

Location: Montgomery, USA 

Educational Requirements: Bachelor’s Degree

PRECIS:

The Member advise I will be responsible for offering a superb enjoy for members via cellphone and e-mail. They may be responsible for ensuring requests are processed accurately and well-timed with appropriate compliance with through. This person is expected to satisfy departmental objectives by being a responsive group member at the same time as the usage of appropriate judgment.

ESSENTIAL OBLIGATIONS AND OBLIGATIONS

• Handles each incoming and outgoing call in a touch middle surroundings
• Exhibit a high degree of customer service competencies and professionalism while managing contributors/personnel/management
• Establishes superb rapport with members
• Maintains specific facts of dealer and Member communications in database and/or shared systems as required
• Gifted in operating various ancillary projects usually reviews informational fabric
• Without a doubt communicates all automobile programs such as Promotions and unique offers to contributors
• Might also behavior training to sellers on promotions and special offers
• May additionally conduct publish-purchase promotions surveys with participants
• Adheres to all set-up policies and approaches
• Can be required to paintings touch center clear out
• Different responsibilities as assigned

QUALIFICATIONS/REQUIREMENTS

• High school diploma or popular education diploma (GED); or one to a few months related enjoy and/or training; or equivalent combination of schooling and revel in.
• Advanced written and verbal conversation abilties
• Tremendous mindset
• Robust paintings ethic
• Talented in MS Workplace (word, Excel, and Outlook)
• Potential to analyze fast
• Awesome Comprehension abilities
• As soon as education is complete, high-quality video display unit rankings should meet the min. Standards of 95% or above
• Need to kind at least 30 wpm
• Should preserve a wonderful Attendance & Punctuality record (see Attendance policy for details)