Firm Name: American Airlines

Numbers of Jobs: Customer Service Manager, Analytics

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hour

What's Job City: Charlotte

Job Details:

If you become a member of the American Airlines family, you will experience global travel, grow in your knowledge, and become the best version of yourself. While embarking on a new adventure, you'll face challenges head-on while learning new skills and advancing your career while having the time of your life. Join us, and you can easily enhance your personal and professional lives.

 Reasons why you'll enjoy your work.

•  He is a member of the Planning and Administration Team for the Customer Experience Division.
•  accountable for reporting and analysis of operational performance metrics and customer experience metrics.

 How you'll behave.

•  Review and analyze the operational and performance data.
•  With the aid of Excel, Tableau, or another BI tool, create reports based on analysis.
•  SQL can be used to build databases and manage enormous amounts of data.
•  Support staffing requirements by working with a vendor business partner.
•  Share your findings and recommendations with station leadership to improve performance and metrics.
•  Support and uphold weekly, daily, and monthly trends in spending and lost time.
•  There should be work done on numerous ad hoc projects.

 Everything is necessary for success.

 The prerequisites are at least a high school diploma and work experience.

•  equivalent training or experience, or an undergraduate degree in a pertinent field.
•  Word, Excel, and PowerPoint knowledge of Microsoft Office.
•  knowledge of databases and SQL queries.
•  knowledge of how to make presentations using PowerPoint.
•  superior interpersonal skills.
•  excellent analytical skills.

 It is preferred that candidates have education and prior work experience.

•  creating a dashboard with Tableau, SQL, or another business intelligence tool.
•  airline industry experience for a full year.
•  An analytical position for a year.

 skills, licenses, and certifications.

•  the ability to direct projects and exercise influence.
•  If applicable, one must be able to pass FAA criminal background checks to be granted unescorted access privileges to airport security identification display areas (SIDA).
•  possess the ability to acquire the appropriate security badges from US Customs and/or the airport, as required.

 What you will get.

 Please feel free to take advantage of everything American Airlines has to offer.

•  Travel benefits: If you, your family, and your friends are ready to travel the world, you can do so with our more than 6,800 daily flights connecting you to more than 365 destinations.
•  Benefits for your health: Your dental, prescription, vision, and health benefits will all be available to you right away. Furthermore, we offer flexible spending accounts, virtual doctor visits, and more. This is just the beginning.
•  The tools, resources, and support you need are all available to you through our wellness programs because we want you to be the best version of yourself.
•  Depending on the workgroup, employer contributions to your 401(k) plan may be accessible after a year and are accessible at the time of hire.
•  Additional Benefits: We offer a wonderful array of additional benefits, including our Employee Assistance Program, pet insurance, and discounts on lodging, travel, cruises, and more.