Firm Name: American Airlines

Numbers of Jobs: Customer Service Manager

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: Boston

Job Details:

You will experience global travel, increase your knowledge, and become the best version of yourself if you join our American Airlines family. While embarking on a new adventure, you'll face challenges head-on while learning new skills and advancing your career while having the time of your life. Join in and feel free to enhance both your personal and professional lives.

 Why you will love this job.

•  This position is a member of either the Hubs and Gateways Team or the Stations Team within the Customer Experience Division.
•  You are responsible for ensuring a high-performing operation by inspiring, motivating, coaching, and developing members of the front-line team. Additionally, they are in charge of supporting their teams as they set up a dependable, secure operation and deliver a superior customer experience.

 What you'll do.

•  promotes excellence in operation.
•  a culture where our front-line team members are taken care of and where team accomplishments are celebrated.
•  ensures that the airport team operates safely, effectively, and in compliance with all applicable federal, state, and local laws, as well as those of the DOT, FAA, and other governmental organizations.
•  A wide range of methods are used to deliver exceptional support, allowing the frontline team to deliver better customer service.
•  the improvement of front-line team members' customer service skills, company culture behaviors, and behavior development.
•  encourages the front-line team members to work in a respectful and trusting environment.
•  establishes and maintains relationships with internal and external clients that are fruitful and value kindness, sincerity, respect, and dignity.
•  He or she provides the team with the direction and appropriate framework of support it needs to function at a high level by making effective use of resources.
•  examines operational conditions and the environment to ensure that corporate and local scorecard metrics are met through cross-departmental and cross-level collaboration.
•  being able to stay late when assistance is required for tasks.
•  Possibility of scheduling shifts that include weekends, holidays, and off days.

 Everything you'll require to be successful.

 The minimum requirements are education and previous work experience.

•  High school diploma or GED equivalent.

 It is preferred that candidates have education and prior work experience.

•  previous experiences with customer service at airports.
•  a two-year background in people management.
•  understanding of the organization's rules, procedures, and useful automation uses.

 Competencies, permits, and certifications.

•  the capacity to support an inclusive workplace culture and actively encourage employee engagement in order to maximize workforce performance.
•  Ability to actively listen, which entails listening intently, taking the time to comprehend what others are saying, and asking questions as necessary.
•  Critical thinkers can evaluate the benefits and drawbacks of potential solutions or approaches to problems using logic and reasoning.
•  the ability to assess and review one's own performance, that of the team, and that of the operation with the goal of improving or correcting.
•  powerful decision-making skills.
•  both the ability to work independently and in teams.
•  the ability to perform well in difficult operational conditions.
•  the ability to prioritize tasks and carry them out precisely and quickly.
•  being able to use sound business judgment to handle issues with both internal and external customers.
•  The capacity to coordinate station activities and cooperate with multifunctional departments and agencies is required to ensure that fundamental requirements for a safe, effective, and on-time operation are met.
•  possess a working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook, among others.
•  possesses USPS authorization or the ability to obtain USPS authorization. To apply for USPS, you must have lived in the country for five years.

 What you'll be given.

 Please feel free to take advantage of everything American Airlines has to offer.

•  Travel benefits: If you, your family, and your friends are ready to travel the world, you can do so with more than 6,800 flights offered daily across our extensive international network.
•  Health-related benefits: Starting on the first day of employment, you'll have access to your medical, dental, prescription drug, and vision benefits in order to maintain your wellbeing. Additionally, we offer virtual doctor visits, flexible spending accounts, and more. And that's only the beginning.
•  Wellness Programs: Our wellness programs provide you with all the resources, tools, and assistance you need to reach your full potential.
•  Depending on the workgroup, employer contributions to your 401(k) plan may be accessible after a year and are accessible at the time of hire.
•  Additional Benefits: In addition to our Employee Assistance Program, pet insurance, and other fantastic benefits, we also provide discounts on hotels, automobiles, cruises, and more.