Job Responsibilities: Customer Service Coordinator

Salary: $20-$30/Hour

Company: American Airlines

Location: Los Angeles, USA

Educational Requirements: Bachelor's Degree

Intro

Are you equipped to explore a global of opportunities, both at work and during your day off? Join our American Airways family, and also you’ll travel the sector, grow your know-how and come to be the best model of you. As you embark on a brand new adventure, you’ll address challenges with flexibility and style, learning new talents and advancing your profession at the same time as having the time of your existence. Sense loose to enhance each of your private and painting lifestyles and hop on board!

Why you'll love this process

The top-class client offerings Coordinator (PCSC) may be accountable for the general overall performance inside the PCSC work region. Similarly, the PCSC is a working member of the premium client services group. PCSCs may be required to steer and direct the paintings of different personnel.  Starting Pay is $20.00 per hour.

What you may do

These are the important capabilities of the process

This listing is intended to reflect the cutting-edge activity however there may be additional critical capabilities (and non-important activity functions) that aren't referenced.  Management will regulate the activity or require different responsibilities be executed when operationally vital, looking at, of direction, any criminal duties including any collective bargaining obligations.

• Provide top-class customer support to all customers
• Sign in clients and affirm their get admission to membership(s) and/or lounge(s)
• Greet clients with the aid of finishing all visitor revel in items (e.g., greet customers about the usage of their call when viable, ensure call tag is seen, offer WIFI password, ask how you could help)
• Book and verify flight reservations (e.g., using the semi-computerized business evaluation environment [SABRE], Qantas intelligent Keypad [QIK]) All
• Check top-rate customers in for or her flights (e.g., flight modifications, rebooking, passport verification swipe)
• Screen flights to pick out boarding times, delays, or disruptions to best accommodate customer wishes
• Issue patron tickets (e.g., day of departure, reissues, destiny tickets)
• Vicinity customers on priority lists (e.g., enhancements, standby)
• Offer well timed decisions of customers’ journey troubles
• Touch the next stage of customer service aid (i.e., premium services CSCs or CSMs) to deal with unresolved patron problems, as needed
• File client problems in the passenger name document (PNR)
• Carry out membership enrollment or sales sports (e.g., Admiral’s club, credit score card memberships)
• Coordinate all services supplied to elite repute clients (e.g., Concierge Key application and five celebrity providers)
• Help elite fame customers (e.g., Concierge Key, 5 big name participants) as they pass at some point of terminals
• Assist customers with their bags, as needed
• Display or keep the advent of the lounges or golf equipment (e.g., through the conduct of walk-throughs)
• Speak with commercial enterprise partners to ensure meals and liquids are furnished to membership and/or living room clients always
• Oversee the activities of business partners offering services (e.g., catering, sanitation) to the club(s) and/or front room(s)
• Assist customers with generation provided within the club(s) and/or lounge(s)
• Reserve conference rooms (e.g., 1 hour) for equal-day travel requests
• Coordinate offerings for any meetings happening in convention rooms (e.g., food for the meetings)
• Complete open or close approaches for membership(s) and/or front room(s)
• Oversee the performance and look requirements of all agents running in club(s) and/or front room(s)
• Oversee the scheduling for all sellers working in membership(s) and/or living room(s)
• Address escalated consumer issues or worries
• Compare and cope with staffing wishes primarily based on volume and abnormal operations
• Teach employees about the operations and norms of the customer service club(s) and/or lounge(s)
• Behavior liquor stock audit with beverage business accomplice
• Screen KeyStar device to set up suitable offerings for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
• Entire day-by-day shift reviews to endorse and inform other coordinators of membership and/or lounge activities
• Document to put on time, as scheduled, and at your assigned station or region, together with obligatory time beyond regulation necessities, various shifts, weekends, and holidays
• Complete activity-applicable training

What you'll do (cont.)

• Adhere to business enterprise guidelines, procedures, and overall performance requirements
• Wear uniforms as required by using corporation coverage
• Adhere to government rules (e.g., DOT, FAA, TSA)
• Conduct delivery checks to make sure secure and timely transfers
• Use a couple of inner assets/structures, inclusive of throughout patron interactions

* Affordable hotels can be made for qualifying people with disabilities

All you may want for success

Minimal qualifications- training & earlier job experience

• High college degree or GED
• Ought to be able to study, write, fluently talk and apprehend the English language
• Bilingual language competencies are required in a few places
• Should fulfill FAA criminal background checks to qualify for unescorted get entry to privileges to airport security identity show regions (SIDA), if relevant
• Need to be able to ease suitable airport authority and/or US Customs safety badges, if relevant
• Actively display notable customer support and customer engagement in the surroundings of hospitality
• Capability to work below stress, deal with a large number of projects concurrently at the same time as pay close attention to detail and customer service
• Great salesmanship abilities/interpersonal skills with the potential to interact effectively with all stages of control and public contact
• Carrier-orientated and self-stimulated with a excessive level of professionalism
• Able to attend education classes in Dallas/citadel really worth, Texas
• Prior consumer hospitality revel in strongly desired
• Maintain a nicely-groomed and expert appearance
• Exceptional conversation competencies
• Prior travel enterprise experience favored
• Pc experience preferred
• Strong organizational and administrative competencies required
• Capability to paintings abnormal and/or extended hours, inclusive of weekends and holidays
• Should file to paintings on an ordinary and timely basis

What you may get

Sense loose to take advantage of all that American Airlines has to provide:

• Travel Perks: geared up to discover the sector? You, your family, and your buddies can reach 365 locations on extra than 6,800 daily flights across our global community.
• Fitness benefits: On day one, you’ll have to get the right of entry to your fitness, dental, prescription, and imaginative and prescient blessings that will help you live well. And that’s just the beginning, we additionally offer digital health practitioner visits, flexible spending debts, and more.
• Health packages: We need you to be the fine model of yourself – that’s why our well-being applications provide you with all of the right equipment, assets, and support you need.
• 401(ok) program: to be had upon rent and, relying on the workgroup, company contributions for your 401(ok) program are available after 365 days.
• Additional benefits: different exceptional benefits consist of our employee assistance program, puppy insurance, and reductions on inns, automobiles, cruises, and greater

Feel free to be yourself at the American

From the team members we lease to the customers we serve, inclusion and variety are the inspiration of the dynamic personnel at American Airlines. Our 20+ worker enterprise aid agencies are focused on connecting our crew members to our customers, providers, communities, and shareholders, helping crew participants attain their full capability and creating inclusive work surroundings to meet and exceed the needs of our various worlds.

Are you geared up to experience a high-quality feel of satisfaction and pleasure as you do your component to preserve the biggest airline in the world jogging smoothly as we take care of humans on lifestyles journey? Sense unfastened to be your self at American.