Job Responsibilities: Customer Service Associate

Salary: $20-$30/Hour

Company:  Amazon

Location: Trenton, USA

Educational Requirements: Bachelor’s Degree

DESCRIPTION

Our task at Amazon is to be Earth’s maximum purchaser-centric corporation, and our award-prevailing customer service crew is a key part of achieving that purpose. Doing our satisfaction for our clients is in which we get our electricity, and that’s why you’ll discover our method matters in another way right here. You gained’t be requested to study from a script or study speak by way of the heart. Instead, we’ll provide you with expert schooling to trouble clear up for our customers. You’ll deliver your specific character to every patron verbal exchange and deliver the extraordinary assistance experience our clients love.

What's going to you do as a customer service associate?

As an Amazon customer support associate, you have a totally clean motive: to save your troubles, solve queries, and please our clients. You’ll be the primary factor of contact for U.S. Based Bilingual (English/Spanish) customers by using answering their requests via smartphone, chat, and/or e-mail – this includes the whole lot from order, shipping, and product inquiries to price matters and website steerage. Our customer service friends use a variety of gear to navigate, study, and overview solutions, and speak successfully with inner and external clients and Amazon business companions.  You'll also be answerable for gathering intelligence to save you any capability troubles that could affect consumer enjoyment and delivery performance.

What are your hours?

This role requires operating variable hours to match what customers want us most. You'll work day/late shifts and your painting week is minimal forty hours, for instance: 5x8 hours if you want to suit our patron demand, our agenda is based on a ramification of different shift patterns working within 24 hours Monday to Sunday. You'll be required to work on national vacations and may be compensated as a consequence.  You may analyze greater approximately your precise agenda in the direction of your beginning date.

What blessings will you get hold of?

One of the outstanding things approximately becoming a member of Amazon’s customer support team is that you don’t want past experience in customer support. You’ll get hold of schooling and be furnished with an entire system package deal whilst you be part of it. Additionally, we offer a number of advantages, consisting of:

• Personal medical insurance
• Personal Dental Insurance
• Lifestyles and accidental death & disability coverage
• Employee help application (EAP)
• Amazon employee bargain
• Profession development packages
• Lifestyle blessings and retail reductions through our Amazon Extras application
• Professional schooling and ongoing opportunities to examine extra and broaden your talents

If this function sounds adore it’s for you, then click on the link underneath to start the application system!

You’ll want to allow 1-2 hours to complete the total application, consisting of exams on the way to evaluate your suitability for the role. You will have the option to save your application throughout the procedure and return to it if vital. We endorse the usage of a computer/desktop laptop as a good way to get the best experience.

If a success, we can touch you about the next steps!

Amazon is an identical opportunities company. We agree passionately that using a numerous workforce is important to our achievement. We make recruiting choices based totally on your revel in and abilities. We fee your ardor to discover, invent, simplify, and build.

Protecting your privacy and the security of your facts is a longstanding pinnacle of precedence for Amazon. Please seek advice from our privacy observer to understand more about how we acquire, use, and transfer the private statistics of our applicants.

SIMPLE QUALIFICATIONS

What qualifications do we need from you?

• Minimum age: 18 years antique
• Have the proper paintings in Colombia
• Sturdy conversation competencies in English and Spanish (each written and oral fluency) English degree 85% or above.
• Proficient pc abilties
• They availability to work various shifts from Monday to Sunday within the working hours of 06 am to 11 pm
• You may need a quiet, distraction unfastened paintings space within a dedicated office space with a table and chair
• From a technical attitude, a minimum of the high-velocity net (10 MGB download / 3MBG add or better broadband connection speed the usage of a hard-cord ethernet internet connection (no WIFI).

What strengths will you convey?

• Hard-running, articulate, and element-oriented
• Friendly and purchaser-targeted in each scenario
• Capacity to analyze quickly and embrace change
• Cozy multi-tasking in a excessive-electricity surroundings.