Job Responsibilities: Customer Service Associate

Salary: $20-$30/Hour

Company:  Amazon

Location: Phoenix, USA

Educational Requirements: Bachelor's Degree

DESCRIPTION

Our Amazon contact facilities work towards an unmarried goal: to deliver the fine possible assist enjoy to our clients. To do that, our CS Operations groups are empowered and expected to assume like proprietors. We solve troubles the primary time so that customers have a handy experience every time. Constructing on Amazon’s global project of being the ‘Earth’s most patron-centric company’, the customer service team started operations in August 2005 and has grown progressively in size and scope considering the fact that then. Our team members are empowered to assume like owners and resolve patron problems via cellphone, email, or live chat. We function in quick-paced, dynamic surroundings and make an effect on tens of millions of customers across the globe. Our relentless recognition of process upgrades has helped us continuously evolve and increase our focus on new commercial enterprise domain names.

BASIC QUALIFICATIONS

Understanding and Skills Required

Verbal exchange abilities:

• Extremely good Spoken Language skill ability in English
• Splendid conversation abilities (written and verbal)
• Capacity to communicate successfully and truly with all customers
• Brilliant documentation talents
• Desirable comprehension competencies – the capability to truly recognize and nation the troubles customers present
• Ability to concentrate – comply with customers' troubles with out distraction to decision
• Suitable composition skills – the capacity to compose a grammatically accurate, concise, and correct written response
• Paintings efficaciously in a team environment as well as independently

Pc expertise/competencies:

• Ability to apply a laptop system
• Familiarity with home windows running machine, Microsoft Outlook, Microsoft word, and net Explorer
• Extremely good typing capabilities
• Demonstrates know-how of the net, Amazon.Com internet site, and competitor websites
• Demonstrates a capability to navigate web sites successfully
• Demonstrates gifted expertise in email programs
• Demonstrates a potential to research in diverse media
• Capacity to efficaciously adapt to modifications in the paintings surroundings

Consumer focus:

• Terrific customer service skills, consisting of retaining awareness of the client's problem in a fast-paced environment
• Ability to empathize with and prioritize consumer desires
• Demonstrates interpersonal competencies with a numerous patron base
• Demonstrates warfare resolution, negotiation, and de-escalation capabilities
• Demonstrates ownership to solve hard purchaser problems, escalating whilst important
• Ability to decide purchaser desires and offer appropriate answers
• Maintain everyday and dependable attendance, which includes each day time table as assigned
• Flexible with the operating schedule; can be anticipated to paintings weekends, vacations, and activities
• Potential to paintings extra time as required via commercial enterprise - as a good deal as 60 hours every week, most customarily going on in the weeks surrounding the Christmas vacation season

Trouble solving competencies:

• Effective hassle fixing capabilities together with selection making, time control and on the spot prioritization of duties as assigned
• Ability to method troubles logically and rationally
• Action orientated and self-disciplined
• Prepared and detail-orientated
• Potential to quick and correctly prioritize work time in diverse departments to meet business need
• Potential to preserve composure in quite escalated conditions
• Qualified applicants could be secure in a multi-tasking, high-power surroundings. They'll be creative and analytical problem solvers with a ardour for terrific customer service