Job Responsibilities: Customer Service Associate

Salary: $20-$30/Hour

Company: Amazon

Location: Springfield, USA

Educational Requirements: Bachelor's Degree

DESCRIPTION

The address for this region is: 3150 Chisholm path street, spherical Rock, TX 78681

The schedule for this role, issue to exchange primarily based on business need is: Sunday-Thursday 11:00AM-eight:00PM

Except as in any other case required via law, this position will pay $17.Ninety-five in keeping with hour.

This is a full-time (40 hours according to week) function. The average amount of scheduled hours generally consists of 40 hours in step with the week, with the expectancy to work additional hours in a week if there is a purchaser need.

At Amazon, our assignment is to be Earth’s most patron-centric enterprise. To acquire this intention, we attempt to exceed expectancies with the aid of innovating and imparting fine-in-magnificence customer service as we enlarge our logistics products and services which include enhancing how we satisfy and deliver consumer orders. We’re making history and the coolest news is that we’ve handiest just begun. At Amazon, you get to work with smart, passionate folks that are constructing new products and services every day on behalf of our clients.

As a transport Station customer service associate, you may help enhance the customer experience via offering in-station real-time, palms-on aid to ensure our customers get hold of their packages on time, as promised. The function will even assist connect clients with professionals who can provide them with the maximum correct and up-to-date information approximately their packages. The work is beyond pleasing and handing over customer orders; it’s ensuring we positioned smiles on purchasers’ faces.

As a shipping Station customer support accomplice, you may be accountable for:

• Managing tough consumer conditions at the same time as using empathy through cellphone and email; Responding directly and prioritizing purchaser desires; Soliciting client comments to enhance purchaser experience.
• Studying facts; the use stories and experience to supplement records; willing to are trying to find out and increase workflows and strategies; looking for ways to improve and sell fine; Demonstrating accuracy and thoroughness at the same time as meeting hooked-up closing dates.
• The usage of hassle-fixing abilities to discover and remedy purchaser going through issues in a timely manner; accumulating and reading facts skillfully to broaden alternative solutions.
• Efficiently speaking; Listening and getting explanations; focusing on solving patron desires, maintaining confidentiality, and following regulations and methods.
• Balancing team and individual responsibilities; exhibiting objectivity and openness to others' perspectives; Giving and receiving comments; Contributing to building a tremendous team environment; Commitments to dreams and targets; supporting the team’s efforts to be triumphant.
• Treating humans with appreciation; Inspiring the belief of others; helping organizational values and goals with integrity.
• Supporting the affirmative movement and admire variety.
• Carrying, lifting, pushing, and pulling up to 49 pounds.
• Status, kneeling, crouching, and/or stretching throughout shifts up to 12 hours long.
• Operating in a warehouse production environment wherein noise degree and temperatures range (personal protective equipment supplied).

FUNDAMENTAL QUALIFICATIONS

Simple qualifications

• Excessive school or equal diploma
• Previous enjoyment in customer service
• Ability to efficiently prioritize paintings time to ensure performance
• Revel in home windows operating systems and Microsoft Outlook
• Familiarity with multiple web browsers, facts base searching, and instant messenger equipment