Job Responsibilities: Customer Service Agent

Salary: $20-$30/Hour

Company: Southwest Airlines

Location: Annapolis, USA

Educational Requirements:  Bachelor’s Degree

Our organization Promise

We are committed to providing our employees with a stable painting environment with identical possibilities for learning and private boom. Creativity and innovation are advocated for enhancing the effectiveness of Southwest Airways. Specifically, personnel might be provided the identical subject, respect, and caring attitude within the company that they may be anticipated to share externally with each Southwest patron.

Task Description:

Pay & benefits:

Pay of $20.Sixty-five to $20.Sixty-five in line with hour, with the possibility for future growth in line with the applicable collective bargaining agreement wage scale. Opportunities beyond regular time and shift premiums.

Blessings you’ll love:   

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 
• As much as a 9.Three% 401(okay) corporation fit, dollar for dollar, of your eligible pay, in keeping with
• Paycheck **
• Capability for annual ProfitSharing contribution toward retirement - whilst Southwest earnings, you earnings***
• Discover extra blessings you’ll love: https://careers.Southwestair.Com/benefits

Activity summary:

The people of Southwest Airways come collectively to deliver on our reason, that's to connect human beings to what’s critical of their lives thru friendly, dependable, and coffee-cost air tours. Our customer service retailers make bigger Hospitality to Southwest’s customers on the price ticket counter, bags service workplace, and gate place. Customer service marketers are frequently the primary Southwest worker our clients engage with at some stage in their tour experience and set a hospitable tone for our customers’ journey. They’re pleasant, patient trouble solvers who enjoy multitasking and operating in dynamic, secure surroundings.

Extra details:

• A union-primarily based role that includes working assigned shifts based totally on seniority. Shifts can encompass early mornings, overdue evenings, weekends, and holidays. 
• U.S. Citizenship or present-day authorization to paintings within the U.S. is Required and no modern or destiny work authorization sponsorship is to be had.

Southwest airlines is an equal opportunity organisation. We preserve to look for possibilities to mirror the communities we serve, and welcome candidates with diverse thoughts, backgrounds, and studies.

Duties

• Gives friendly provider to and keeps advantageous relationships with all internal and external clients
• Works in a cooperative spirit to ensure the fulfillment of our organization
• Chargeable for providing mythical customer service to people desiring to tour, use cargo or baggage service by getting to their wishes
• Handles anything of ticketing and takes a look at-in by means of operating an automated factor-of-sale gadget, boarding, luggage provider, reservations, and resolving related proceedings and issues
• Duties encompass greeting and managing clients in a well-mannered and pleasant way. Handles coins, checks, credit score cards, journey vouchers, and coupons as varieties of fees for tickets. Computes prices, makes trade, and balances day-by-day transactions. Is chargeable for overage or scarcity
• Assessments in baggage and load. Solutions cellphone to offer records to callers, page customers, remedy troubles or complaints, and assist as wanted. Handles transactions required to board the aircraft in a timely and efficient way
• Offers with mishandled customers due to oversells, delayed or canceled flights, misplaced, behind schedule, or damaged baggage. Resolves such issues fast and inside hints are installed through the agency
• Provides modern and correct fare, schedule, reservations, and flight arrival/departure facts and answers all well-known inquiries from customers and different site visitors to the airport terminal
• Completes forms and reviews as required by using the employer
• Writes irregularity and criticism reviews as required
• Responsibilities may also vary because of the dimensions and employer of the station
• Must be able to meet any bodily capability necessities listed in this description
• May additionally perform different task responsibilities as directed by employee's Leaders

Knowledge, skills, and competencies

• Potential to type and/or use a laptop keyboard with sufficient pace to satisfy the demands of the task
• Able to read documents, observe instructions, research, and apprehend ticketing strategies, policies, and rules
• Potential to paintings properly with others as a part of a team, meet the general public, and paintings under traumatic conditions
• Must be capable of satisfactorily the whole customer support Agent schooling program with an 80% or extra average and an assessment length
• Must be privy to unsafe conditions and be able to handle emergencies as needed
• Should paintings below tight time constraints perform quick turns of aircraft
• Need to gift a nicely-groomed look in accordance with the ground Operations worker handbook and exertions agreement
• Must be able to carry out all process functions inside a restricted area
• Ought to be capable of efficaciously speaking verbally by cellphone, face to face, and on public to cope with structures
• Must own precise written and oral competencies
• Should be able to communicate statistics and commands verbally or via a radio system

Training

• No schooling requirement

Revel in

• No experience requirement

Licensing/Certification

• Ought to be capable of gaining a SIDA badge and meeting all local airport requirements
• Can be required by means of Station leadership to obtain a Customs Seal and meet all requirements to work for global flights

Bodily talents

• Should be able to elevate and/or flow objects as much as 70 kilos on a regular basis and repetitively elevate and/or circulate weights of forty to 50 kilos onto raised surfaces
• Must be capable of climbing, bending, kneel,ing and stand on a common basis and for extended intervals
• Should keep the capability to put on prescribed uniforms

Different qualifications

• Must keep a properly-groomed appearance in keeping with organization appearance requirements as defined in hooked-up guidelines
• Should be a U.S. Citizen or have authorization to paintings in the united states as defined through the Immigration Reform Act of 1986
• Have to be a minimum of 18 years of age
• Have to be able to follow organization attendance requirements as defined in installed tips
• Capacity to work shift paintings and/or time beyond regulation
• Foreign language talents are appropriate, however now not required.
• Pay amount does now not guarantee employment for any particular period of time.