Job Responsibilities: Customer Service Agent 

Salary: $20-$30/Hour

Company: Southwest Airlines

Location: Harrisburg, USA

Educational Requirements: Bachelor’s Degree

We are committed offering offer our employees a painting things environment with identical possibilities for getting to know and personal increase. Creativity and innovation are advocated for improving the effectiveness of Southwest Airways. Exceptionally, personnel may be provided the same subject, admire, and caring attitude inside the agency that they're expected to share externally with every Southwest consumer.

Task Description:

The humans of Southwest airwayAirwaystogether to deliver on our purpose, which is to connect humans to what’s essential to their lives via friendly, reliable, and low-cost air journeys. Our customer support dealers amplify Hospitality to Southwest’s clients on the price tag counter, luggage provider workplace, and gate vicinity. Customer service agents are regularly the first Southwest employee our clients have interainteractedfor the duration of their tour experience and set a hospitable tone for our customers’ trips. They’re pleaaffected-personperson trouble solvers who experience multitasking and operating in a dynamic, safe environment.

Additional info:

• A union-primarily based position that consists of working assigned shifts based totally on seniority. Shifts can consist of early mornings, late evenings, weekends, and holidays. 
• U.S. Citizenship or current authorization to work within the U.S. is Required and no contemporary or future work authorization sponsorship is to be had.

Southwest Airways is an identical opportunity corporation. We retain to look for possibilities to reflect the communities we serve, and welcome candidates with numerous thoughts, backgrounds, and reviews.

Blessings you’ll love:

• Fly free of charge, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• as much as a nine.3% 401(k) company suit, greenback for dollar, of your eligible pay, in step with paycheck **
• potential for annual ProfitSharing contribution closer to retirement - when Southwest profits, you earnings***
• explore greater benefits you’ll love: https://careers.Southwestair.Com/benefits

Duties

• Gives friendly provider to and continues fine relationships with all internal and outside customers
• Works in a cooperative spirit to make sure the achievement of our organization
• Accountable for providing mythical customer support to humans desiring to travel, use shipment or baggage provider using attending to their desires
• Handles any issue of ticketintakesd take a look at-in by operating a computerized point-of-sale device, boarding, bags service, reserve, actions, and resolving associated court cases and problems
• Duties consist of greeting and dealing with customers in a polite and friendly manner. Handles coins, tests, credit score playing cards, journey vo, vouchers, and coupons as forms of charge for tickets. Computes costs, exchanges, change, and balancesday'sch day transactions. Is answerable for overage or scarcity
• Exams in bags and load. Solutions smartphone to provide facts to callers, page clients, resolve problems or complaints and assist as wanted. Handles transactions required to board the aircraft well-timed timed and green manner
• Offers with mishandled customers as a result of oversells, delayed or canceled flights, and lost, delayed, or broken bags. Resolves such troubles speedy and inside pointers established through the agency
• Presents contemporary and correct fare, agenda, reservations ions, and flight arrival/departure statistics and answers all widespread inquiries from clients and different traffic to the airport terminal
• Completes paperwork and reviews as required by the corporation
• Writes irregularity and grievance reports as required
• Obligations may also vary because of the size and agency of the station
• Must be able to meet any physical potential necessities listed in this description
• Can also carry out other job obligations as directed by way of employee Leaders

Expertise, talents, and skills

• Capacity to type and/or use a computer keyboard with sufficient velocity to meet the demands of the activity
• Able to study files, comply with commands, analyze and understand ticketing methods, guidelines, and rules
• Ability to work properly with others as a part of a group, meet the general public, and paintings under demanding situations
• Ought to be able to satisfactorily entire customer support Agent schooling application with an eighty% or more average and an assessment period
• Need to be aware of hazardous conditions and be capabhandlinghandle emergencies as wanted
• Ought to work below tight time constraints to accomplish quick turns of aircraft
• Must gift a well-groomed appealable with the floor Operations worker guide and labor settlement
• Have to be able to carry out all activity features inside a restricted area
• Have to be able to efficaciously speak verbally with the aid of telephone, face to face, and in public to cope with systems
• Need to own precise written and oral skills
• Have to be able to talk facts and instructions verbally or thru a radio device

Schooling

• No education requirement

Revel in

• No revel revealquirement

Licensing/Certification

• Ought to be capable of achieving a SIDA badge and meeting all local airport necessities
• May be required by Station leadership to achieve a Customs Seal and meet all requirements to paintings international flights

Bodily talents

• Have to be capable of elevating and/or passing items as much as 70 kilos on an everyday basis and repetitively carry and/or flow weights of 40 to 50 kilos onto raised surfaces
• Need to be able to climb, bend, kneel, and stand on a common foundation and for extended periods
• Have to hold the potential to wear prescribed uniforms

Different qualifications

• Have to keep a properly-groomed look per organization appearance requirements as described in mounted pointers
• Ought to be a U.S. Citizen or have the authorization to work within the united states as described by the Immigration Reform Act of 1986
• Ought to be at least 18 years of age
• Must be capable of complying with employer attendance standards as described in hooked-up recommendations
• Potential to paintings shift paintings and/or time beyond regulation
• Overseas language capabilities are proper, however not required