Job Responsibilities: Customer Service Agent 

Salary: $20-$30/Hour

Company: Alaska Airlines

Location: Providence, USA

Educational Requirements: Bachelor's Degree

The Team

Our airport groups work together to transport visitors and their property from diminished to cabin, creating high-quality experiences along the manner. Whether patron-dealing with or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of existence, assume for your ft, and control a flexible timetable. In going back, you’ll acquire an aggressive overall rewards package deal, professional development possibilities, and other benefits which might be all designed to take your places.

Function precis

The position of the customer service Agent is to create an airline that human beings love. That is completed by means of enticing guests with care and creating exquisite stories even as helping with travel desires. As a member of the customer support team at Alaska Airways, you may reply to guest inquiries and carry out numerous responsibilities inside the lobby taking a look at-in, gate, and luggage areas. This is a character contributor role and a union-represented position.

Key obligations

• Greet and help visitors with journey wishes (e.g., answering questions, checking-in visitors, boarding flights) in fast-paced surroundings.
• Perform iPad, computer, and paperwork obligations.
• Perform boarding and gate duties (e.g., drive jetbridge for loading and unloading, make gate bulletins, assign seats, rebook visitors that leave out flights, and help visitors with disabilities which includes pushing wheelchairs).
• Assist and de-boost disappointed visitors to offer an advantageous tour enjoy.
• Assist guests whose bags are lacking or broken (e.g., take baggage claims, offer options for restoration or alternative, and assist locate lacking luggage).
• At the path of control, can be assigned to carry out responsibilities of varying capacities to make certain complete visitor satisfaction.

Extra info

• Should have a better id/motive force's license (real identity), or legitimate Passport, or be able to supply compliant report(s) to acquire a SIDA badge through the Port of Seattle at the time of lease.
• Flight/hotel/tour accommodations and relocation assistance aren't supplied.
• Virtual interviews are not being provided right now.
• This position is positioned on the SeaTac Airport, far off-paintings are not relevant.
• Process-particular revel in, education & abilties

Required

• Not less than 6 months of customer service or network carrier revel in.
• Possess brilliant interpersonal and communique abilities (e.g., verbal, written, listening).
• Need to be capable of method guests as they walk through the door with a smile and greeting.
• Typing pace of at least 25 WPM.
• Capability to always lift 50 lbs.
• Should be able to push/pull 50 lbs.
• Ought to be able to bend, hunch, squat, attain, and hold close.
• Flexibility to paint numerous shifts at any time in 24-hour duration (e.g., weekends, vacations).
• Ability to participate in paid training for eight (8) consecutive days.
• Ability to study and use an iPad and automatically take-a-look-at-in device.
• Potential to adapt to appearing work in line with set approaches.
• Potential to count on the desires of others in a quick-paced environment.
• Potential to be flexible and able to adapt to exchange in fast-paced painting surroundings.
• Capability to paintings with large diverse organizations of human beings.
• Need to have a stronger id/motive force's license (real identification), or valid Passport, or be capable of delivering compliant record(s) to gain a SIDA badge via the Port of Seattle at the time of rent.
• Capacity to speak in English.
• High college degree or equal.
• Minimum age of 18.
• Have to be legal to paint in the U.S.

Airport SIDA Badge necessities

Vital replacement for non-crew employees working at an airport or protection hangar: employees will be required to reap a SIDA badge provided by means of the airport authority and preserve true standing that allows them to hold their SIDA badge. Assessment of the SIDA Badge requirements file for a complete assessment.

Task-specific management expectations

Encompass our values to our very own safety, do the proper issue, be type-hearted, deliver overall performance, and be super.