Job Responsibilities: Customer Service Agent

Salary: $20-$30/Hour

Company: Southwest Airlines

Location: Los Angeles, USA

Educational Requirements: Bachelor's Degree

We're committed to offering our personnel a strong painting environment with equal opportunity for gaining knowledge of and private growth. Creativity and innovation are endorsed for improving the effectiveness of Southwest Airlines. Chiefly, employees will be furnished the same difficulty, respect, and concerned mindset within the business enterprise that they're expected to share externally with each Southwest patron.

Blessings you’ll love:   

• Fly free of charge, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 
• As much as a 9.3% 401(ok) organization fit, greenback for dollar, of your eligible pay, consistent with paycheck **
• Capacity for annual profit sharing contribution closer to retirement - while Southwest income, you profit***
• Explore more benefits you’ll love: https://careers.Southwestair.Com/blessings

The people of Southwest Airlines come collectively to deliver on our motive, that's to connect people to what’s essential to their lives through pleasant, dependable, and occasional-price air journeys. Our customer support retailers enlarge Hospitality to Southwest’s customers at the price tag counter, luggage provider workplace, and gate vicinity. Customer support marketers are frequently the first Southwest employee our customers interaction with all through their travel enjoy and set a hospitable tone for our clients’ trips. They’re friendly, patient trouble solvers who revel in multitasking and working in dynamic, secure surroundings.

Additional info:

A union-based total function that consists of working assigned shifts based totally on seniority. Shifts can encompass early mornings, overdue evenings, weekends, and holidays. 

U.S. Citizenship or cutting-edge authorization to work within the U.S. is Required and no present-day or future work authorization sponsorship is to be had.

Southwest Airlines is an equal-opportunity business enterprise. We keep looking for opportunities to mirror the communities we serve, and welcome applicants with numerous minds, backgrounds, and experiences.

Obligations

• Presents pleasant service to and maintains nice relationships with all inner and outside customers
• Works in a cooperative spirit to make sure the success of our business enterprise
• Accountable for imparting legendary customer service to human beings needing to tour, use shipment or bags provider by means of attending to their needs
• Handles any aspect of ticketing and check-in by means of operating an automated factor-of-sale system, boarding, bags service, reservations, and resolving associated proceedings and problems
• Obligations encompass greeting and managing customers in a well-mannered and pleasant manner. Handles cash, exams, credit cards, tour vouchers, and coupons as varieties of fees for tickets. Computes fees, makes changes, and balances each day's transactions. Is answerable for overage or scarcity
• Checks in bags and loads. Solutions telephone to offer facts to callers, page customers, clear up troubles or court cases, and assist as needed. Handles transactions required to board the aircraft in a timely and green manner
• Offers with mishandled clients because of oversells, not on time or canceled flights, misplaced, delayed, or broken luggage. Resolves such issues quickly and inside suggestions set up by the employer
• Offers cutting-edge and accurate fare, schedule, reservations, and flight arrival/departure information and answers all general inquiries from clients and different visitors to the airport terminal
• Completes forms and reviews as required by means of the employer
• Writes irregularity and criticism reports as required
• Obligations may additionally range because of the dimensions and enterprise of the station
• Have to be able to meet any physical ability requirements listed in this description
• May additionally carry out other task responsibilities as directed by means of worker's Leaders
• Expertise, talents, and capabilities
• Potential to type and/or use a computer keyboard with sufficient speed to meet the needs of the job
• Able to study files, comply with instructions, research and understand ticketing tactics, rules, and rules
• Ability to paintings well with others as part of a team, meet the public, and work under stressful situations
• Have to be capable of satisfactorily completing customer support Agent schooling software with an 80% or greater common and an assessment duration
• Ought to be aware of unsafe conditions and be able to handle emergencies as wished
• Ought to paintings below tight time constraints to perform brief turns of plane
• Have to gift a properly-groomed look in accordance with the ground Operations employee manual and labor settlement
• Must be capable of carrying out all activity functions within a restrained space
• Ought to be able to effectively talk verbally by way of smartphone, head to head, and on public cope with structures
• Should own top written and oral competencies
• Ought to be able to speak statistics and commands verbally or thru a radio device

Training

• No training requirement

Enjoy

• No reveal in the requirement

Licensing/Certification

• Ought to be capable of obtaining a SIDA badge and meeting all nearby airport requirements
• May be required with the aid of Station leadership to acquire a Customs Seal and meet all necessities to work worldwide flights

Bodily competencies

• Should be capable of carrying and/or flowing objects up to 70 kilos on an ordinary foundation and repetitively raising and/or circulating weights of forty to 50 pounds onto raised surfaces
• Must be able to climb, bend, kneel, and stand on a frequent basis and for prolonged periods
• Ought to preserve the capacity to wear prescribed uniforms

Different qualifications

• Should hold a well-groomed look in keeping with employer appearance requirements as described in mounted suggestions
• Should be a U.S. Citizen or have the authorization to work in the usa as described through the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Should be able to comply with agency attendance standards as defined in set-up tips
• Ability to work shift paintings and/or time beyond regulation
• Overseas language skills are appropriate, but no longer required