Job Responsibilities: Customer Service Agent 

Salary: $20-30/Hour

Company: Southwest Airlines

Location: Columbia, USA

Educational Requirements: Bachelor's Degree

Our company Promise

We are committed to providing our employees a stable painting surroundings with equal possibility for mastering and personal increase. Creativity and innovation are advocated for improving the effectiveness of Southwest Airways. Exceptionally, employees might be provided the same subject, appreciation, and worrying mindset in the organization that they may be anticipated to percentage externally with each Southwest client.

Benefits you’ll love:

• Fly For Free, As A Privilege, On Any Open Seat On All Southwest Flights (Your Eligible Dependents Too)
• Up To A Nine.3% 401(Okay) Employer Healthy, Dollar For Dollar, Of Your Eligible Pay, In Keeping With Paycheck**
• Capability For Annual Profit-Sharing Contribution Towards Retirement - While Southwest Income, You Earnings***
• Explore Greater Blessings You’ll Love: Https://Careers.Southwestair.Com/Blessings

The people of Southwest Airways come collectively to deliver on our cause, that's to attach humans to what’s critical to their lives via pleasant, reliable, and low-value air travel. Our customer service marketers make bigger Hospitality to Southwest’s clients at the ticket counter, baggage provider office, and gate place. Customer support sellers are often the first Southwest worker our customers interact with at some point in their travel revel in and set a hospitable tone for our clients’ trip. They’re friendly, patient problem solvers who experience multitasking and operating in dynamic, secure surroundings.

Additional details:

• In case you aren't selected for this real job position after interviewing, you may not be eligible to reapply for this position at Albany International Airport (ALB) for twelve months from the day of the interview
• Southwest Airways will don't forget your hobby for the Albany Global Airport (ALB) customer support Agent (CSA) role only in case you are presently a resident of the state of New York
• A union-primarily based role that includes operating assigned shifts primarily based on seniority. Shifts can encompass early mornings, past due evenings, weekends, and vacations. 
• U.S. Citizenship or modern-day authorization to work within the U.S. is Required and no current or future paintings authorization sponsorship is available.

Southwest Airlines is an identical possibility business enterprise. We retain to look for possibilities to mirror the groups we serve, and welcome candidates with various minds, backgrounds, and experiences.

Obligations

• Gives a friendly carrier to and keeps advantageous relationships with all inner and outside clients
• Works in a cooperative spirit to make sure the achievement of our organization
• Responsible for offering mythical customer support to human beings wanting to journey, use shipment or baggage service by using getting to their wishes
• Handles any component of ticketing and test-in by operating an automatic point-of-sale system, boarding, bags provider, and reservations, and resolving associated complaints and issues
• Responsibilities encompass greeting and dealing with customers in a well-mannered and friendly manner. Handles cash, tests, credit playing cards, tour vouchers, and coupons as styles of payment for tickets. Computes prices, make alternate, and balances day-by-day transactions. Is accountable for overage or shortage
• Checks in baggage and load. Answers smartphone to offer statistics to callers, and web page customers, solve issues or lawsuits and assist as wished. Handles transactions required to board the aircraft in a timely and green manner
• Offers with mishandled clients as a result of oversells, delayed or canceled flights, misplaced, not on time, or broken baggage. Resolves such problems quickly and within recommendations set up by using the company
• Affords contemporary and accurate fare, schedule, reservations, flight arrival/departure facts and solutions all fashionable inquiries from customers and different visitors to the airport terminal
• Completes bureaucracy and reports as required through the organization
• Writes irregularity and complaint reports as required
• Responsibilities may additionally range because of the size and agency of the station
• Should be able to meet any physical potential necessities listed in this description
• May carry out other process responsibilities as directed by way of worker's Leaders

Expertise, talents, and abilties

• Potential to type and/or use a laptop keyboard with sufficient velocity to fulfill the needs of the task
• Capable of examining files, following instructions, analyzing and recognize ticketing tactics, rules, and guidelines
• Potential to work nicely with others as a part of a crew, meet the general public, and paintings under stressful conditions
• Must be capable of satisfactorily whole customer support Agent education software with an 80% or extra average and an evaluation length
• Need to be aware of hazardous conditions and be capable of taking care of emergencies as wished
• Ought to work beneath tight time constraints to perform quick turns of aircraft
• Have to gift a nicely-groomed appearance according to the floor Operations employee handbook and hard work settlement
• Should be able to carry out all task capabilities inside a restrained area
• Should be able to correctly talk verbally with the aid of cellphone, face to face, and on public cope with structures
• Should own true written and oral capabilities
• Should be capable of communicating data and instructions verbally or thru a radio system

Schooling

• No schooling requirement

Revel in

• No experience requirement

Licensing/Certification

• Need to be capable of achieving a SIDA badge and meet all neighborhood airport requirements
• May be required through Station leadership to acquire a Customs Seal and meet all necessities to paintings worldwide flights

Physical competencies

• Have to be capable of elevating and/or moving items up to 70 pounds on an ordinary foundation and repetitively raising and/or circulating weights of forty to 50 pounds onto raised surfaces
• Must be capable of climbing, bending, kneeling, and standing on a common basis and for prolonged intervals
• Should maintain the capacity to wear prescribed uniforms

Other qualifications

• Must hold a properly-groomed look per organization look requirements as described in set-up suggestions
• Need to be a U.S. Citizen or have authorization to paintings inside the united states of America as defined via the Immigration Reform Act of 1986
• Need to be at least 18 years of age
• Should be capable of following business enterprise attendance standards as described in installed pointers
• Capability to work shift work and/or extra time
• Foreign language competencies are suited, however now not required