Firm Name: Delta Airlines

Numbers of Jobs: Customer Experience Specialist

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hour

What's Job City:  HIBBING

Job Details:

HOW YOU'LL ASSIST US IN MAKING THE JOURNEY LONGER (OVERVIEW AND KEY RESPONSIBILITIES)?

 Delta Air Lines is the most dependable airline for passengers. We are seeking Customer Experience Specialists to join our thriving call center team. As a member of our reservations team, you'll be a part of a customer-focused, sales-driven team that values relating to, caring for, and listening to its customers. In this role, you will be accountable for promptly, courteously, and accurately returning calls while identifying the customer's needs, offering solutions, and providing additional products. The top candidates want to make our customers' trips special.

 Why Delta Is Fun.

 Our company's core values—honesty, integrity, respect, perseverance, and servant leadership—underlie our culture and direct everything we do. Discovering a career at Delta allows you to travel while providing fantastic benefits to support your ascent along the way:

•  Competitive salary, industry-leading profit sharing, and a generous direct contribution and company match to 401(k).
•  a full range of health care services, including dental, vision, short- and long-term disability, and life insurance.
•  Lectures, fieldwork, tests, and performance reviews are all part of paid training.
•  flying privileges for employees and qualifying family members, both domestically and abroad.
•  For your long-term professional goals, programs for career development are available.
•  12 free counseling sessions for mental health are only available to employees and their families each year.

 In our fast-paced environment, you will connect with customers and create an encounter that makes them feel heard, understood, and significant by:

•  keeping a close ear out.
•  promptly identifying and taking ownership of customer issues.
•  Proactively seek solutions to problems.
•  making wise choices.
•  Pay close attention to the particulars.
•  interacting with a variety of customers and coworkers from different countries.
•  Specialists frequently sell products associated with credit cards and services related to travel.

 Specialized people must comprehend and adhere to all Delta and U. Standards for DOT (Department of Transportation) compliance.

 Specialty teams that respond to customer complaints or troubleshoot complex global ticketing issues offer opportunities for future careers. Specialists may assist clients via Twitter, Facebook, or other cutting-edge social media websites as Delta keeps developing new channels for our clients to communicate with us. View a sample resume for the Customer Experience Specialist position at Delta here.

 Minimum conditions are needed for success.

•  a GED, a high school diploma, or a certificate of equivalency.
•  embraces a variety of people, concepts, and strategies.
•  always prioritizes the safety and security of others over their own.
•  18 years old or older.
•  able to legally work in the United States.
•  When offered in the middle of the week, new hires have the option of working PM shifts with two straight days off.
•  Internet searches, emails, instant messaging, and other digital skills are examples of digital literacy.
•  successfully pass a background check and drug test before starting a new job.
•  demonstrates that protecting privacy is a top priority when working with personal data.
•  Use appropriate grammar, tone, and pronunciation when speaking and writing in a clear, humorous, and polite manner.
•  by consistently demonstrating excellent performance, self-motivation, attendance, and goal-setting, one can become dependable and dedicated.

 WHAT WILL GIVE YOU A COMPETITIVE EDGE: Preferred qualifications.

•  Having one year of prior sales or customer service experience is advantageous but not required.