Job Responsibilities: Customer Care Professional

Salary: $20-$30/Hour

Company: American Express

Location: Denver, USA

Educational Requirements: Bachelor's Degree

You Lead the way. We’ve been given Your lower back.

With the right backing, people and corporations have the energy to develop in super ways. Whilst you be part of team Amex, you turn out to be a part of a worldwide and diverse network of peers with an unwavering commitment to lower back our clients, groups, and each different. Here, you’ll analyze and develop as we assist you create a career journey that’s precise and significant to you with benefits, applications, and versatility that support you for your part and professionally.

At American specific, you’ll be recognized for your contributions, leadership, and affect—each colleague has the opportunity to share inside the corporation’s fulfillment. Together, we’ll win as a group, striving to uphold our organization's values and powerful backing promise to offer the sector’s high-quality consumer enjoy each day. And we’ll do it with the maximum integrity, and in an surroundings in which anybody is seen, heard, and looks like they belong.

Join crew Amex and permits lead the way together.

Significant, worthwhile work finished with integrity. Here’s simply a number of what you’ll do in this position:

• Deliver international-magnificence customer service, at the same time as responding to purchaser inquiries and worries via more than one channel (calls, emails)
• Construct meaningful relationships with our clients via a consultative technique, expertise in their current and destiny desires, supplying first contact decisions, and negotiating a high-quality outcome for the purchaser and American explicit
• Beautify our clients’ enjoyment by using figuring out opportunities to offer merchandise based on our Cardmembers’ wishes
• Meet and exceed first-rate dreams, compliance policies, and productiveness goals
• Navigate computer structures and packages to provide our customers, and permit them to get the most from our online and mobile structures
• Document essential statistics, including payment details, clients' alternate of info, trade of deal with, and tour notifications
• Re-prioritize and adapt to an ever-converting environment

Preferred abilities:

• Unique career journey fashioned with the aid of your talent and interest
• Reveal private excellence by means of ultimate high quality in tough situations
• Show an ardor to serve by turning in a top-notch carrier in each interplay with our customers
• The potential and resilience to paint in a fast-paced and dynamic environment as well as multitask, the usage of more than one structure and virtual equipment to carrier our customers
• Robust interpersonal, verbal exchange, verbal and written capabilities
• Assertiveness to handle tough conversations
• Fantastic negotiation, influencing, and resourcefulness talents
• Important, analytical, and forward-thinking with problem-solving skills and a strong interest in the element
• Self-belief in paintings in virtual surroundings