Job Responsibilities: Customer Care Professional

Salary: $20-$30/Hour

Company: American Express

Location: Boise, USA

Educational Requirements: Bachelor’s Degree

You Lead the way. We’ve got Your return.

With the proper backing, people and organizations have the electricity to progress in great ways. While you be a part of group Amex, you come to be a part of a global and various community of associates with an unwavering dedication to back our customers, communities, and every different. Right here, you’ll study and grow as we assist you create a professional adventure that’s unique and significant to you with advantages, programs, and versatility that guide you individually and professionally.

At American Express, you’ll be diagnosed on your contributions, leadership, and impact—every colleague has the opportunity to percentage inside the agency’s achievement. Collectively, we’ll win as a crew, striving to uphold our company values and effective backing promise to offer the arena’s satisfactory patron enjoy each day. And we’ll do it with the maximum integrity, and in surroundings wherein all of us are seen, heard, and seems like we belong.

Be part of group Amex and allow's lead the way together.

Significant, rewarding paintings performed with integrity. Here’s just some of what you’ll do in this function:

• Supply international-elegance customer service, at the same time as responding to customer inquiries and worries thru a couple of channels (calls, emails)
• Construct significant relationships with our customers thru a consultative technique, expertise in their modern-day and destiny needs, presenting first touch decisions and negotiating advantageous final results for the purchaser and American specific
• Beautify our clients’ revel by way of figuring out possibilities to offer merchandise primarily based on our Cardmembers’ desires
• Meet and exceed quality goals, compliance rules, and productivity targets
• Navigate laptop structures and applications to carrier our clients, and enable them to get the maximum from our online and mobile structures
• Record necessary data, consisting of charge details, customers' alternate of details, trade of cope with, and journey notifications
• Re-prioritize and adapt to ever-converting surroundings

Desired competencies:

• Precise professional journey formed by using your talent and curiosity
• Reveal personal excellence by way of remaining fine in tough situations
• Display an ardor to serve with the aid of delivering high-quality service in each interaction with our clients
• The capacity and resilience to paintings in quick-paced and dynamic surroundings as well as multitasking, the usage of a couple of structures and digital tools to provide our customers
• Sturdy interpersonal, verbal exchange, verbal and written capabilities
• Assertiveness to handle difficult conversations
• Brilliant negotiation, influencing, and resourcefulness skills
• Critical, analytical, and forward wondering with trouble-fixing talents and sturdy interest in the element
• Confidence in paintings in a digital environment