Job Responsibilities: Customer Care Professional 

Salary: $20-$30/Hour

Company: American Express

Location: Jefferson City, USA

Educational Requirements: Bachelor's Degree

You Lead the way. We’ve got You again.

With the proper backing, humans and organizations have the electricity to progress in excellent ways. Whilst you be a part of team Amex, you come to be a part of a worldwide and numerous network of fellow workers with an unwavering dedication to back our clients, groups, and every different. Right here, you’ll research and develop as we help you create a professional adventure that’s specific and significant to you with advantages, packages, and flexibility that guide you in my view and professionally.

At American Explicit, you’ll be diagnosed on your contributions, management, and affect—each colleague has the possibility to proportion inside the agency’s fulfillment. Collectively, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the arena’s best clients enjoy every day. And we’ll do it with the utmost integrity, and in an surroundings where everyone is seen, heard, and feels like they belong.

Be a part of team Amex and allow's lead the manner together.

Meaningful, worthwhile paintings performed with integrity. Here’s simply some of what you’ll do in this position:

• Deliver world-magnificence customer support, whilst responding to client inquiries and concerns thru a couple of channels (calls, emails)
• Construct significant relationships with our customers thru a consultative method, expertise their present-day and destiny wishes, providing first-touch decision, and negotiating a positive outcome for the patron and American specific
• Decorate our clients’ enjoy with the aid of figuring out possibilities to provide products primarily based on our Cardmembers’ desires
• Meet and exceed nice desires, compliance rules, and productiveness objectives
• Navigate pc systems and programs to carrier our clients, and allow them to get the maximum from our online and cell systems
• Document necessary information, which includes fee details, clients' trade of details, exchange of cope with and tour notifications
• Re-prioritize and adapt to an ever-converting environment

Preferred competencies:

• Particular career adventure formed by way of your talent and curiosity
• Show personal excellence through the last advantage in difficult situations
• Display a passion to serve by way of delivering brilliant carrier in every interplay with our customers
• The potential and resilience to work in fast-paced and dynamic surroundings as well as multitask, using more than one structure and digital tools to provide our customers
• Strong interpersonal, communication, verbal, and written capabilities
• Assertiveness to address difficult conversations
• Super negotiation, influencing, and resourcefulness capabilities
• Important, analytical, and forward-thinking with trouble-fixing talents, and a robust interest in detail
• Self-belief to work in a digital environment

Additional information:

• Place: Menara status, Jalan Pinang, Kuala Lumpur workplace vicinity – based totally on the evolving state of affairs with Covid-19, we are able to behavior the brand new lease orientation and the 4 months of schooling in the workplace. As soon as certified, the team will slowly migrate to hybrid operating surroundings
• Place of business Flexibility: full-time.  Night time Shift - shifts can start between 8 pm-5 am neighborhood time.
• American specific offers super and numerous working surroundings.
• Excessive performance is rewarded with target-pushed incentives
• At American explicit’ discretion this position can do business from home and altered back to “in the workplace” at any time