Job Responsibilities: Customer Care Professional

Salary: $20-$30/Hour

Company: American Express

Location: Chicago, USA

Educational Requirements: Bachelor's Degree

You Lead the way. We’ve been given Your lower back.

With the proper backing, human beings and businesses have the energy to progress with superb methods. When you be a part of team Amex, you emerge as part of a global and numerous community of comrades with an unwavering commitment to back our clients, groups, and each other. Here, you’ll examine and grow as we help you create a professional adventure that’s unique and meaningful to you with benefits, programs, and versatility that help you individually and professionally.

At American specific, you’ll be recognized for your contributions, management, and impact—every colleague has the possibility to percentage within the business enterprise’s success. Collectively, we’ll win as a crew, striving to uphold our company values and effective backing promise to provide the arena’s quality purchasers enjoy every day. And we’ll do it with the utmost integrity, and in an environment in which each person is visible, heard, and appears like they belong.

Join team Amex and allow's lead the manner collectively.

Meaningful, worthwhile work carried out with integrity. Right here’s just a number of what you’ll do in this role:

• Deliver international-magnificence customer support, at the same time as responding to patron inquiries and issues thru a couple of channels (calls, emails)
• Build significant relationships with our clients through a consultative technique, information on their modern and destiny needs, providing first-touch decisions and negotiating positive final results for the customer and American Express
• Decorate our customers’ revel by using identifying possibilities to offer products based totally on our Cardmembers’ needs
• Meet and exceed best desires, compliance rules, and productiveness objectives
• Navigate laptop structures and packages to provide our clients, and permit them to get the maximum from our online and cellular structures
• Document vital facts, such as payment info, customers' exchange of details, trade of deal with, and travel notifications
• Re-prioritize and adapt to ever-converting surroundings

Favored talents:

• Unique career adventure shaped via your expertise and interest
• Reveal non-public excellence via last advantages in hard conditions
• Show a passion to serve by turning in terrific service in every interaction with our customers
• The potential and resilience to paint in quick-paced and dynamic surroundings in addition to multitasking, using a couple of structures and digital tools to carrier our customers
• Strong interpersonal, verbal exchange, verbal, and written capabilities
• Assertiveness to address difficult conversations
• Splendid negotiation, influencing, and resourcefulness skills
• Crucial, analytical, and forward questioning with trouble-fixing skills and sturdy attention to detail
• Self-belief to paintings in a digital environment

Extra info:

• Vicinity: Menara Prestige, Jalan Pinang, Kuala Lumpur workplace place – primarily based on the evolving state of affairs with Covid-19, we will behavior the new rent orientation and the four months of education within the workplace. As soon as licensed, the team will slowly migrate to a hybrid operating environment
• Place of job Flexibility: full-time.  Night time Shift - shifts can start between 8 pm-5 am local time.
• American specifically gives amazing and various running surroundings.
• Excessive performance is rewarded with goal-driven incentives
• At American Express’ discretion this function may be worked from home and adjusted lower back to “in office” at any time