Job Responsibilities: Call Center Representative

Salary: $20-$30/Hour

Company: Walgreens

Location: Trenton, USA

Educational Requirements: Bachelor’s Degree

Obligations

Job precis:

In accordance with state and federal rules, performs facts entry and patient registration. Answerable for the decision of third birthday party rejects and responding to high volume customer inquiries, operating under direct supervision. Follows trendy working methods and performs duties in accordance with business enterprise guidelines and procedures. Chargeable for the usage of pharmacy systems to attain affected person and drug facts. Duties can also range based totally on an assigned branch.

Job obligations:

• The usage of Walgreens prescription information access techniques and tips, techniques new affected person registration by means of coming into information into the suitable system. Handles patient prescription requests within HIPAA pointers and enters replenish orders for processing. Troubleshoots to gain missing prescription statistics, and interprets clinical abbreviations (SIG codes). Resolves all information entry-associated exceptions.
• Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as wished.
• Resolves 1/3 party Rejects by using reviewing, accumulating statistics, making corrections, and resubmitting for processing in keeping with personal plan necessities. Makes cellphone calls to insurers and others to obtain information, advantage override approval or in any other case remedy the third birthday celebration Rejects.
• Gives help to Pharmacists, both those inside the facility and those at other locations. Identifies and communicates issues to senior-level groups of workers as suitable.
• Ought to obtain an energetic technician license or certification within the first 90 days, and preserve an energetic technician license or certification.

An identical opportunity company, consisting of disability/veterans

About Walgreens Boots Alliance

Walgreens www.Walgreens.Com is protected in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. Nasdaq WBA, an incorporated healthcare, pharmacy, and retail leader with a hundred and seventy 12 months history of worrying for groups. WBAs reason is to create extra completely happy lives thru higher fitness. Working almost nine,000 retail locations across us, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a community fitness destination serving almost 10 million customers each day. Walgreens pharmacists play a vital function within the U.S. Healthcare system with the aid of presenting a extensive variety of pharmacy and healthcare services, inclusive of those that pressure equitable access to take care of the country's medically underserved populations. To find meet the desires of clients and patients, Walgreens offers a real omnichannel enjoy, with completely integrated bodily and digital systems supported via the state-of-the-art era to supply high first-rate services and products in groups national.

Simple qualifications

• High faculty diploma or GED.
• Fundamental level pc skills (as an example: start up and shut down pc, use the mouse to point and click, start and near applications, switch between applications, keep files, print files, and/or get right of entry to records online).
• Simple search engine abilties consist of opening a browser, typing in URLs in the best area, the use of a search engine, bookmarking a domain, navigating using again/ahead/forestall buttons, and filling out forms online.
• Intermediate degree keyboarding abilties (at least 25 WPM, contact typing, formatting files).
• Speak correctly in writing and verbally.
• 18 years of age or older

Desired Qualifications

• At least 1 year of pharmacy technician revel in a retail or name-middle environment.
• A minimum of 18 months as a pharmacy technician with a certificate/registration through the country as granted with the aid of the state board for Pharmacy or nationally diagnosed certification employer.
• Revel in presenting customer support to inner and external clients, together with meeting fine requirements for services, and assessment of client satisfaction.
• Intermediate to advanced degree keyboarding abilties (at least 35 WPM, contact typing, formatting files).
• Fluency in Spanish and English.