Job Responsibilities: Travel Consultant 

Salary: $20-$30/Hour

Company: American Express

Location: Columbus, USA

Educational Requirements:  Bachelor’s Degree

At American specific, we realize that with the proper backing, people, and organizations have the energy to progress in first-rate approaches. Whether or not we’re supporting our clients’ financial confidence to move in advance, taking commerce to new heights, or encouraging human beings to discover the sector, our colleagues are continuously redefining what’s feasible — and we’re proud to return every other step of the way.

When you join team Amex, you emerge as part of a various network of over 60,000 colleagues, all with a commonplace purpose to supply a notable consumer revel each day. Here, you’ll research and develop as we champion your significant professional journey with applications, advantages, and versatility to lower back you individually and professionally. Every colleague stocks in the corporation’s success.

Collectively, we’ll win as a team, striving to uphold our corporation values and powerful backing promise to our clients, groups, and every different every day. And, we’ll do it with integrity and in surroundings where anybody is visible, heard, and feels like they virtually belong.

Be part of #TeamAmex and allow’s lead the way collectively.

As a logo constructed on going above and past to offer a first-rate customer experience, having the maximum notable colleagues is paramount. Because the face of the corporation, you could create superb interactions with our clients each day– from curating a completely unique journey or lifestyle experience to assisting them with their normal needs. And, you can grow your skills through industry-leading schooling and ongoing training, all even as learning what it approaches to constantly set the standard for global magnificence, a client-first carrier. Locate your vicinity in the provider on #TeamAmex.

Get an excellent beginning to your journey career.

When you have a flair for notable customer service, an aptitude for learning, and herbal curiosity, this function is for you. With an extensive paid training and training program, here’s your risk to come to be an exceedingly professional journey consultant. Are you up for the challenge to join a key participant in the tour enterprise?

From the learner to the chief, see the bigger photo.

After you’ve finished the training, you may be prepared to take something travel request comes your manner. Right here’s simply a number of what you may be doing every day:

• You may delight our top rate Card contributors with unforgettable stories
• As a consultant, you'll refine your expertise in consumer needs by using asking personalized fact-locating inquiries to supply a progressive and awesome carrier through multi-channel servicing designed to satisfy customers' particular requirements
• You may acquire in-intensity education to allow you to be a travel professional and you'll understand in which to appear to discover the data you need to assist tourists with their changing travel plans which includes trip cancellations, re-bookings, and exchanges. Troubleshooting any customer issues relating to the usage of the tour website and expertly guiding clients at the same time as they navigate across the website
• You may research, plan and execute customized journey experiences, thru booking home and worldwide flights, vehicle and/or resort journey preparations
• You'll use your in-intensity know-how to help Card contributors get the right of entry to their distinctive advantages, such as a way to make the maximum of their membership reward points.
• You take your expertise in recent and existing product services, price proposition, and relevance to the cardboard Member, to curate your recommendation
• At times, you may need to de-escalate a Card Member’s pressure, whilst unforeseen travel conditions arise
• You'll constantly place the cardboard Member enjoy at the leading edge of the entirety you do, reinforcing the club First mindset and winning their loyalty

What you need to thrive

• Demonstrated capacity to provide top-rate customer service, ideally in a call middle environment.
• Enjoy servicing customers ideally in hospitality, concierges/lifestyle servicing, high-give-up customer support, or income roles.  Tour reservation experience is a plus.
• An ardor for constructing customer loyalty with the aid of cautiously listening, building rapport, and imparting exquisite client care, using sturdy written and verbal communique skills.
• Potential to fluently communicate and write in English.
• Natural consultative abilities, with the ability to offer confident hints
• Sufficient geography know-how
• The resilience and composure to remain fine underneath stress and constantly evolving instances
• A trouble solver, you’ll be capable of efficaciously discovering Card Member troubles and offer first-rate innovative answers with the purpose to resolving the primary contact
• A mathematical mind with a watch for detail and accuracy
• Laptop skills are important as you’ll be the use of multiple tools and systems every day
• Top-notch time control & multi-tasking skills
• Excessive degree of integrity to paintings with patron statistics and treat it sensitively
• Capacity to collaborate in person with all colleagues of all levels 
• Capability to thrive in a metric-driven and crew-primarily based environment, with a healthy power to satisfy and exceed goals
• The power to work shifts, which include nights and weekends
• Bachelor’s degrees, companion degree,s and university undergrads may also follow

Why is American explicit?

• Appealing base pay
• Competitive performance-based bonus
• Fitness, dental, vision, and existence insurance
• Unfastened HMO coverage from day 1 for the employee and eligible dependents
• Retirement Fund
• Profession improvement along with education and career boom
• Beneficiant maternity/paternity pay go away
• Private mom’s room
• On-web page gymnasium
• Yoga/Dance studio
• Rest & restrooms (sports room, library, karaoke, movie, and front room)
• On-web site hospital