Firm Name: Amazon

Numbers of Jobs: Technical Operations Manager

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: Austin

Job Details:

Amazon.com has developed a reputation for excellence, with the most recent examples being named as the 2 most innovative company, the 5th most admired company in the US, and the 1 in Customer Service. The technology arm of Amazon, which also dominates cloud computing, upholds this tradition. As a member of the AWS Support team, you will interact with forward-thinking companies in this sector and Amazon engineers developing the capability, putting you at the forefront of this game-changing technology. You will be surrounded by intelligent, enthusiastic cloud computing enthusiasts who share your belief that offering top-notch support is crucial for our clients' success. Customers can get technical support from AWS Support if they are building mission-critical applications on top of AWS services.

 "Work Hard, Have Fun, Make History" is our company's motto, and we work in a fast-paced environment. "On a typical day, a / Engineer might thoughtfully work with customers to delve deeply into the root cause of an issue, investigate why a metric is trending in the wrong direction or a deployment is failing, consult with a diverse range of engineers at Amazon, and discuss radical new approaches to automate operational issues.

 Balance between work and life.

•  Our group places a high value on work-life balance. The amount of time you put in is unimportant.
•  Whether you're at home or at work, the flow you create will determine how much energy both spheres of your life receive.
•  Finding the ideal balance between your personal and professional lives is something we believe is crucial to life.
•  lasting happiness and satisfaction. We urge you to look for and offer flexible work schedules.
•  the harmony you feel in your own life between your personal and professional lives.

 SUMMARY OF THE ROLE.

•  The AWS Premium Support team is seeking an accomplished Operations Manager with a central time zone (CT) location to virtually manage a team of 15–20 Support Engineers who provide first-rate support on all AWS offerings. Our customer-facing engineers help customers with a range of technical issues, from general EC2 Linux advice to technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and third party integration issues. Support engineers also develop many of their own tools and collaborate closely with their coworkers who are developing the offerings.
•  AWS Engineers work on a wide range of technical issues, but they may also coach or mentor new hires, develop and present training materials, collaborate with development teams on difficult issues or contact deflection initiatives, participate in new hiring, write tools or scripts to help the team, or work with leadership on process improvement and strategic initiatives.
•  Furthermore, when it comes to recurring issues or feature requests, our engineers play a crucial role in the development teams as the "voice of the customer.". We follow the sun and have Premium Support sites all over the world, so there is no required overtime or after-hours on-call in this position.
•  Having a strong focus on the needs of our diverse customer base, being able to multitask, and having excellent written and verbal communication skills are all desirable qualities in a candidate.

 The responsibilities of your position are as follows:.

•  Address the technical support-related inquiries of the clientele.
•  Recurrent operational performance reviews have been fully analyzed and presented.
•  Provide in-depth evaluations of metrics and prelaunch planning, as well as service disruptions.
•  Give clients suggestions on how new AWS services fit into their corporate architecture.
•  Be the voice of the customer and be a champion for their needs within AWS.
•  Work together with some of the world's top technologists.
•  To ensure that customer issues are resolved as soon as possible, work directly with Amazon Web Service engineers.

 A candidate who meets these requirements will be highly technical, analytical, and have managerial experience with technical teams. The growth and success of AWS customers are this person's top priorities, and they will also have a history of leading initiatives to improve support-related processes and the technical support experience. Having excellent written and verbal communication skills is also crucial.

 ESSENTIAL REQUIREMENTS.

•  degree in engineering, computer science, or IT, or equivalent experience.
•  7+ years of successful leadership of engineering teams in a fast-paced operations environment, including 5+ years as a senior manager.

 PRIORITY REQUIREMENTS.

•  technical expertise in security systems in practice.
•  technical proficiency with AWS services.
•  Innovative thinking is tempered by a strong customer and quality focus.
•  MBA or experience of a similar caliber.
•  technical customer escalation issues with large businesses.
•  Outstanding people management skills, demonstrated success in inspiring and motivating large teams of more than 25 people.
•  With the necessary technical support experience and a proven track record of project leadership, operations and support-related processes can be improved. Managing projects and programs with a track record of producing important business results.