Firm Name: Amazon

Numbers of Jobs: Technical Operations Manager

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: Columbia

Job Details:

Amazon.com has developed a reputation for excellence, with the most recent examples being named as the 2 most innovative company, the 5th most admired company in the US, and the 1 in Customer Service. Amazon's technology division, which is also defining cloud computing, is upholding this tradition. As a member of the AWS Support team, you will work with cutting-edge companies in this sector and engineers at Amazon who are developing the capability, putting you at the forefront of this game-changing technology. You will be in the company of smart people who are enthusiastic about cloud computing and believe that offering top-notch support is crucial for the success of customers. Customers who are building mission-critical applications on top of AWS services can get technical support from AWS Support.

 Amazon has a fast-paced environment where we "Work Hard, Have Fun, Make History.". "On a typical day, a / Engineer might thoughtfully work with customers to delve deeply into the root cause of an issue, investigate why a metric is trending incorrectly or a deployment is failing, consult with a diverse range of Amazon engineers, and discuss radical new approaches to automate operational issues.

 achieving a balance between work and life.

•  Our team places a high value on work-life balance. How many hours you work doesn't matter.
•  Whether you're at home or at work, it's about the flow you create that breathes life into both spheres of your life.
•  We believe it's critical to achieve the ideal balance between your personal and professional lives if you want to lead a fulfilling life.
•  lasting happiness and fulfillment. You are urged to look, and we offer flexible scheduling.
•  your ability to balance your personal and professional lives.

 SUMMARY OF THE ROLE.

•  The AWS Premium Support team is seeking a skilled Operations Manager with a central time zone (CT) location to virtually manage a team of 15-20 Support Engineers who provide first-rate support on all AWS offerings. Our customer-facing engineers help customers with a wide range of technical issues, from general EC2 Linux advice to technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and third party integration issues. Support engineers also develop many of their own tools and work closely with their peers who are developing the offerings.
•  An AWS Engineer works on a wide range of technical issues, but they may also coach or mentor new hires, develop and present training, collaborate with development teams on difficult issues or contact deflection initiatives, participate in new hiring, write tools or scripts to help the team, or work with leadership on process improvement and strategic initiatives.
•  Our engineers act as the "voice of the customer" and have a strong voice within the development teams when it comes to reoccurring issues or feature requests. Since we follow the path of the sun and have Premium Support sites all over the world, there is no requirement for overtime in this position.
•  A qualified candidate must have a strong focus on the needs of our diverse customer base, be able to multitask, and be skilled in both written and verbal communication in order to help our customers with their complex technical problems.

 The responsibilities of your position are as follows:.

•  Take technical support requests from customers in-hand.
•  Deliver recurring reports on operational performance after finishing the analysis.
•  Provide comprehensive prelaunch planning, metrics, and analyses of service disruptions.
•  Advice on how to incorporate new AWS services into clients' corporate architecture is needed.
•  Be the customer's advocate within AWS and be their voice.
•  Work together with some of the world's best technologists.
•  To ensure that customer issues are resolved as soon as possible, work directly with Amazon Web Service engineers.
•  The ideal applicant will be very analytical, possess managerial expertise with technical teams, and be highly technical. This person will also have a passion for the growth and success of AWS clients and a track record of leading initiatives to improve support-related processes and the technical support experience. It's also crucial to have excellent communication skills both in writing and verbally.

 REQUIREMENTS THAT ARE A MUST.

•  Engineering, computer science, or IT degree, or equivalent experience.
•  7+ years of successful experience leading engineering teams in a fast-paced operations environment, including 5+ years as a senior manager.

 PREFERRED REQUIREMENTS.

•  practical technical knowledge of security technologies.
•  AWS service technical expertise.
•  Thinking creatively while maintaining a commitment to quality and the needs of the customer.
•  an MBA or an equivalent level of experience.
•  knowledge of managing customer technical escalations in large enterprises.
•  Excellent people management and engagement skills, as well as a proven capacity to enthuse and motivate sizable teams of over 25 people.
•  Strong track record of leading projects to enhance operations and support-related processes and the appropriate technical support experience. Project and program management experience in delivering key business outcomes.