Firm Name: Amazon

Numbers of Jobs: Senior Program Manager

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: Salem

Job Details:

The Secure Delivery team is seeking a Senior Program Manager to oversee the performance of the secure delivery product and its expansion into new markets while collaborating with teams in retail, last-mile delivery, and customer support. Apply right away if you appreciate learning more about how customer-centric solutions produce quantifiable results, share our passion for enhancing the customer experience of international products, and find it exciting to manage projects across teams and borders. The position will help with product development by serving as the voice of the customer. The position will work closely with the data science and product teams to identify inputs, specify actions, and improve performance. The Secure Delivery team, which is part of the larger Customer Service (CS) organization, is in charge of successfully delivering valuable packages to customers.

 The right person for this job will have extensive knowledge of developing and implementing effective programs and mechanisms. Additionally, they ought to be fully conversant with business and operations in the customer service and last mile organization fields. The ideal candidate is able to see around corners, leans toward action to ensure that the team is ready to successfully accomplish our goals, and gains trust by successfully influencing a wide range of stakeholders. The position manages initiatives that are crucial to the overall success of the company and exposes the holder to senior leadership across the Customer Service and Last Mile organization.

 You will collaborate with numerous business, product, technical, and data science teams from within and outside of CS to identify, define, and specify solutions in this position. You will forge cooperative bonds with the business teams as you collaborate closely to create and implement a program roadmap. Senior management will receive periodic program updates from you. Additionally, you will have a track record of leading teams toward both short-term and long-term systemic changes while evaluating situations. You will encourage innovation, clear the way for it, and actively take part in the leadership of Secure Delivery and Concessions as a disruptive leader.

 The perfect candidate will: for this position.

•  a passion for optimizing and solving problems to create the ideal customer experience.
•  to be able to clearly define the objective, adequately resource their own team, and plan the workflow.
•  Find and analyze data to isolate issues, develop solutions, and rank opportunities.
•  have a passion for continually improving the experience of both internal and external customers and employees.
•  the ability to persuade senior stakeholders to put their trust in you and inspire business teams to action.
•  Always be a problem-solver and weigh your options.
•  Be flexible and have a track record of producing results in a busy and ambiguous workplace.
•  Make sure that systems are in place to track progress and provide the team with instructions on how to carry them out.
•  Keep an open mind to new concepts, be flexible with changing priorities, and give your selling partners' qualifications top priority.
•  Use data and technology to anticipate issues and create solutions that go above and beyond what customers expect. Be a visible and outspoken role model for Amazon's customer-centric culture throughout the entire company.

 AGENDA GENERAL REQUIREMENTS.

•  experience in project or program management for at least five years.
•  the ability to identify and promote improvements using metrics and data.
•  owning a program's strategy, seeing it through from start to finish, and informing senior leadership of the results.

 FAVORABLE QUALITIES.

•  2+ years of experience leading stakeholders in cross-functional projects.
•  defining the needs for the program and, using metrics and data, identifying improvements.
•  a Master of Business Administration (MBA) in business, operations, human resources, adult education, organizational development, instructional design, or a related field.

 Amazon is dedicated to creating an inclusive and diverse workplace. Amazon does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. Amazon is an equal opportunity employer. If you have a disability, you can request one at https://www . amazon . jobs/en/disability/us.