Firm Name: Alaska Airline

Numbers of Jobs: Reservations Agent

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: SeaTac

Job Details:

The Team.

 From their homes or from our call centers, contact center and reservations agents manage everything from urgent travel plan changes to mileage plan award travel. Every interaction with guests is treated with consideration by our staff members, who are inventive problem-solvers. We're interested in hearing from you if you can think on your feet, keep a flexible schedule under control, and get along with people from all walks of life. You will be rewarded with a competitive total rewards package, chances for professional advancement, and extra benefits designed to help you advance your career.

 Accountabilities list.

 Customer information on rates, flight schedules, policies, and routings for Alaska Airlines (AS), Horizon Air (QX), Sky West (OO), and our Alliance partners is the responsibility of the Reservations Sales Agent (RSA). As a member of the reservations team, this individual contributor role confirms reservations and makes necessary changes to reservations and tickets. They also check for space availability. This position is union-represented and telecommutable.

 Essential Tasks.

•  perform a variety of guest service tasks via different channels, including:.
•  Identify the needs of the visitor and match those needs with Alaska Airlines' features and benefits by responding to incoming questions.
•  Answer inquiries from customers regarding every facet of their journey on Alaska Airlines or with one of our partners in transportation.
•  Make new reservations or changes to already made ones for scheduled domestic and international flights.
•  Support visitor navigation on mobile devices and websites technically.
•  Handle visitors' questions, complaints, and inquiries with the utmost respect and professionalism to solve issues during the first interaction.
•  To support daily operations and visitors, work within a variety of sophisticated computer systems.
•  proactive in creating an environment for visitors that is friendly and customer-focused.

 Skills, education, and training appropriate for the position.

 Required.

•  two years of experience in either customer service or volunteer work.
•  Excellent communication skills, including a pleasant and professional phone manner as well as clear, pleasant, and polite verbal and written communication with the proper grammar, tone, and pronunciation.
•  Excellent communication skills (e. g. verbally, in writing, and orally).
•  demonstrated skill and agility when using, implementing, and navigating new and quickly evolving technologies and applications on handheld and other multi-media devices.
•  a proven ability to learn new information quickly and comprehend job-related policies, procedures, company goods, services, and promotions.
•  the capacity to function in a setting that emphasizes processes.
•  Knowledge of the keyboard, Microsoft Office programs, and general computer software (e. g. Outlook, Word, Excel, and PowerPoint).
•  a minimum 25 WPM typing rate with an efficiency of 85 percent or higher.
•  Ability and willingness to work a flexible schedule in a 24/7/365 operation, including weekends, holidays, and overtime.
•  Ability and willingness to work remotely from home in the state mentioned in the job posting. The need for some office time exists.
•  English communication skills.
•  or an equivalent, a high school diploma.
•  18 is the minimum age.
•  be able to legally work in the U. S. S.

 Preferred.

•  experience in the airline or travel industries.
•  mastery of the Spanish language.
•  Leadership Expectations Specific to the Position.
•  Own safety, act morally, show kindness, perform well, and be remarkable by living up to our values.

 Starting Price.

•  $18.50 US per hour.

 Rewards in total.

•  Alaska Airlines and Horizon Air pay and benefits can differ by business, location, the number of regularly scheduled hours worked, the length of employment, and employment status.
•  Free standby flights on Horizon Air and Alaska Airlines.
•  programs for total well-being with benefits for health, vision, and dental care.
•  generous match in 401k program.
•  annual and quarterly bonus programs.
•  generous paid time off and holidays.
•  Visit our career site to view benefits and learn more about Alaska/Horizon Total Rewards.