Job Responsibilities: IT Support Manager

Salary: $20-$30/Hour

Company: Netflix

Location: Richmond, USA

Educational Requirements: Bachelor’s Degree

Netflix is the world's main streaming leisure service with over 231 million paid memberships in over 190 countries taking part in television collection, films, and video games across an extensive form of genres and languages. Individuals can play, pause and resume watching as an awful lot as they need, anytime, everywhere, and can change their plans at any time.

POSITION

As a part of a global aid team, you’ll be leading groups of IT specialists that act as a frontline to our worldwide Netflix staff and unblock and examine our personal stories with generation. The groups ensure excellent enjoyment for our users by using offering far-flung support to crucial worker technology. This includes a diffusion of hardware and software programs. Your top priorities may be mainly the operational effectiveness of a frontline team, developing ongoing strategy and scalability, business-to-business relationships, and studying traits and the effect of those problems with the ultimate aim of driving improvements to Netflix technology and normal user revel.

This team can be operating on-website online to help a globally dispersed worker base in a far-off capacity.

DUTIES

• Lead a team of noticeably skilled guide specialists targeted on providing a trend-setting experience to the Netflix body of workers
• You will companion with key commercial enterprise stakeholders to define success metrics for diverse tasks and technologies and in addition, business dreams to offer continuously high tiers of technology services.
• You may be chargeable for coming up with statistics-pushed solutions supported through quantifying go back on funding on initiatives and working with strategic planning groups that help this effort.
• You'll act as a regional partner and suggest articulating the wishes of your crew, the nearby employees, and partner teams.
• You will want to demonstrate an ability to advantage a broad understanding of each corporate and studio workstream to help your group and work with accomplice teams efficaciously.
• You may make contributions to our average operating surroundings and subculture, wherein expressing your thoughts and sharing your remarks is part of your every day.
• You may make contributions to a developing, diverse, and inclusive way of life by promoting open-minded and supportive surroundings.
• You'll be targeted to assuring a high level of guidance is maintained for our users and constantly searching for enhancements to the aid experience.
• You may participate in computer virus triage and prioritization, person-going through outage control, and escalation of issues to our technical escalation aid organization.
• You will collaborate along with your colleagues in an international placing, partnering with our other workplaces to proportion thoughts and comments to ensure our operational alignment, guide, documentation, and studies is of the very best quality.
• You may work with key stakeholders from diverse departments preserving alignment and effectively partnering toward common desires and projects.
• You'll be searching to reveal personal friction and reliability issues inside the goods and procedures that also pressure pain for our personnel.
• You will develop and execute strategic and operational projects, broaden analytical fashions, and present records to teams, partners, and executives.

CAPABILITIES AND REVEL IN

• Enjoy handling a group of Operational aid body of workers working on various tasks and responsibilities, technical application usage, and technical documentation
• Enjoy and verified abilties with a team of workers and resource control
• IT assist/system management with a focus on the patron going through the experience
• You apprehend trends and needs of diverse work streams and get ready your team to address changes in work primarily based on those needs
• Enjoy supporting Cloud and SaaS packages and SSO, which include Google Apps for the enterprise (Gmail, Calendaring, drive, sites, and corporations)
• Know-how of excellent practices around statistics security
• Experience supporting audio-visible technology including Google Hangouts, Google Meet, Chromebox for conferences, and Crestron gadgets
• Experience with supporting people remotely thru far-flung desktop solutions (ie. LogMeIn, Teamviewer)
• You've got experience working with software program aid equipment which includes Zendesk, JIRA, and Confluence, or comparable merchandise
• You have got the ability to investigate and file developments in our aid and information to assess the priority and impact of troubles
• You are usually looking for opportunities to improve our operations, and user experiences, and supply cohesive ideas around innovative aid techniques and application layout issues