Job Description

Concentrix is seeking a client-facing Senior Data Analyst for our B2B Solution Consulting team.

This position requires a robust understanding of extracting and cleansing data from systems like CRM and ERP, a strong grasp of relational databases, and expert-level proficiency in Power BI and the Power Platform.

The ideal candidate will deliver compelling data-driven insights through sophisticated modeling and presentations, aimed at aiding client decision-making.

Applicants should have a minimum of 5 years’ experience in a similar role, outstanding communication skills, and a proven ability to convey complex information to non-technical audiences.
Join us in a dynamic, innovative environment where you can significantly impact customer engagement and business performance!

Company Overview:

Concentrix stands as a leader in global customer engagement and business performance, enhancing brand experiences and delivering impactful solutions. We work with influential brands across numerous industries, harnessing the power of data, technology, and analytics to drive innovation and deliver measurable success.

Job Description:

We are seeking a seasoned Senior Data Analyst with robust technical skills and exceptional client-facing capabilities to support our B2B Solution Consultants team. This role demands expertise in sourcing data from diverse systems including CRM and ERP, a thorough understanding of relational databases, and an advanced command of data modeling. If you thrive in a dynamic, collaborative environment and possess a passion for transforming data into compelling stories that captivate potential customers, we invite you to join our team.

Responsibilities:

• Retrieve and perform rigorous cleansing on large datasets from diverse systems (CRM, ERP, etc.) to ensure accuracy and relevance.

• Design and develop advanced data models in Power BI, focusing on strong relational database comprehension, intuitive visualizations and business intelligence capabilities that underpin strategic decisions and solutions.

• Work closely with B2B Solution Consultants, understanding client objectives and delivering tailored data-driven insights to facilitate client decision-making.

• Deliver compelling and clear presentations to potential clients, demonstrating the value and insights of our data-driven solutions.

• Stay abreast of the latest industry trends and advancements in data analytics and business intelligence tools.

• Ensure compliance with data governance and security policies to uphold the integrity and confidentiality of information.

• Foster a culture of continuous improvement and shared learning within the team.

Requirements:

• Minimum of 5 years of experience in data analysis, particularly in a client-facing role and with proven expertise in systems like CRM, ERP.

• Advanced proficiency in Power BI, including DAX, Power Query, and Data Modelling.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Exceptional presentation and communication skills, with a proven track record of presenting data to an audience, particularly in a sales environment.

• Ability to work effectively in a team setting and independently in a fast-paced, agile environment.

• Experience in Python or R for data manipulation is a plus.

• Experience with Microsoft Power Platform, including PowerApps and Power Automate, to enhance business solutions through automated workflows and custom business applications is highly desirable.

• Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, or a related field is a plus.

• Familiarity with SQL, and experience in managing data extraction and manipulation directly from databases.

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