Hiring Organization :- American Express

Post Name :- Complaints Analyst

Qualifications:- Graduation

Industry :- Private

Employment Type:- Full Time

Work Hours :- 8

Salary:-  $20 To $30 /Hour

Locations:- Colorado ( USA )

Job Details:

People and businesses can move forward in amazing ways with the right support. When you join Team Amex, you become a member of a diverse and global community of colleagues who are unwaveringly dedicated to supporting our communities, customers, and each other. With benefits, programs, and flexibility that support you personally and professionally, we will assist you in creating a career path that is one-of-a-kind and meaningful to you. Here, you will learn and grow.

Every worker at American Express has the chance to share in the company's success, and you will be rewarded for your contributions, leadership, and impact. We will win as a team if we work hard to uphold our company's values and powerful promise to provide the best customer experience in the world every day. Furthermore, we'll do it with the greatest possible level of respectability, and in a climate where everybody is seen, heard and feels like they have a place.

• Join Team Amex and take the initiative with one another.
• What will be your impact in this position?
• Answerable for reaching clients with late records to get the settlement of the record. Additionally, they take preventative measures with high-exposure accounts to avoid future overdue payments.
• The Analyst Complaints is familiar with the procedures and policies that must be followed as well as the goods and services that are provided to our clients.

He or she is in charge of complaints. Consistently log and handle all standard complaints in accordance with the complaints policy (SLA/compensation grid). This includes conducting a root cause analysis on the complaints to identify the main areas of customer dissatisfaction. In coordination with other departments, this includes creating a detailed response in a timely manner to submit for approval to the Complaints Handling Team Leader. If necessary, this is done under the control of the legal department. Supporting the onboarding of new able to accurately report on data and incidents, he or she works under a team leader's supervision.

Knowledge of the Microsoft Office suite (Excel, Word, Outlook,...) Accurate keyboard skills and attention to detail Pro-actively seeks opportunities for improvement and streamline processes Building & leveraging relationships internally and externally Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering extraordinary service in every interaction with our customers Strong interpersonal, communication, and listening skills Outstanding organizational skills Highly self-motivated, results-oriented Education and learning time The function requires knowledge that is at least equivalent to a Bachelor

Languages Dutch - Experienced (written and oral) French - Experienced (written and oral) English - Experienced (written and oral) Other MS Office - Experienced Proprietary IT platforms Job-specific IT systems Hybrid is preferred (virtual can be discussed) The acceptance of an offer to work for American Express is contingent on the successful completion of a background check, subject to any applicable laws and regulations.

• How come American Express?
• There's a distinction between having some work and having an effect.
• Amex has been making a difference in people's lives for more than 160 years by supporting them in big and small moments and giving them access to the tools and resources they need to face their biggest challenges and get the most out of life.

We have also made a difference in the lives of our employees by cultivating a culture of learning and teamwork and providing them with the resources they require to succeed. As they develop their skills, overcome new obstacles, or even take time to spend with their family or community, we are there for them. We are also right there with them when they are ready to embark on a new career path, providing them with direction and momentum toward the best future they envision.