Firm Name: American Airlines

Numbers of Jobs: Associate Technician

Education Need: Graduate

Job Hours: 8

Payment: $20-$30/Hours

What's Job City: Phoenix

Job Details:

When you become a member of the American Airlines family, you will have the opportunity to explore the world, gain new knowledge, and become the best version of yourself. You'll approach challenges as you embark on a new journey with grace and flexibility, learning new skills while having the time of your life, and you'll advance your career. Join us so we can help you better both your personal and professional lives.

 Reasons why you'll like your job.

•  This position is a member of the Information Technology Division's Information Technology Team.
•  Responsible for assisting staff members with all facets of end-user computing, including software/hardware upgrades, installs, and general maintenance of PC desktop/laptop systems and peripherals.
•  the opportunity to travel up and down the west coast helping different airports' IT departments keep their operations running.

 What you'll actually do.

•  Travel as necessary (up to 75% of the time).
•  closes tickets and work orders pertaining to desktops and end-user peripherals.
•  responds to issues with support that the Helpdesk has escalated.
•  participates in desktop projects (global installs/upgrades) as a team member.
•  diagnosing and resolving issues remotely using remote tools.
•  works in conjunction with other departments to identify and fix infrastructure-related issues.
•  Customer interactions should be documented by incident management systems, which also include asset management.
•  performs hard drive data recovery and/or data migration.
•  There is support for remote access for virtual private network connectivity, as well as wireless and broadband connectivity for laptops.
•  installs and configures printers on both the local and network levels.
•  carries out preventative maintenance.
•  works a variety of shifts, is available on call on holidays, and makes trips as needed.
•  respects management direction, IT policy, and procedures.
•  demonstrates rising levels of initiative and leadership, spots opportunities for technical and process improvement, and is skilled at juggling multiple ongoing tasks.
•  performs any extra tasks as required.

 Everything you'll require to be successful.

 The prerequisites are at least a high school diploma and work experience.

•  an Associate's or Bachelor's degree in computer science, information systems, or a related field, or relevant work experience or training.
•  2 years of "hands-on" IT support and troubleshooting experience with a range of PC desktop software and hardware problems.
•  providing direct assistance for desktop computers in a Windows/TCPIP setting.

 Qualifications that are preferred include education and prior work experience.

•  A+ rating.
•  MCSE or MCP certification would be advantageous.
•  IT infrastructure knowledge of the airline/airport environment.

 Qualifications, permits, and certifications.

•  knowledge of every Windows-based operating system, including Windows 10.
•  a working knowledge of workflow and ticketing systems.
•  comprehension of VPN connectivity and analytical abilities.
•  possessing the ability to work independently as well as in a group setting.
•  Must be able to lift a minimum of 30 pounds.

 What you will get.

 You are welcome to take advantage of everything American Airlines has to offer.

•  Benefits of travel: Our extensive airline network offers more than 6,800 flights per day to 365 destinations for no additional cost.
•  Health Benefits: Your dental, prescription, and vision benefits will be available right away to help you stay healthy. Additionally, we offer virtual doctor visits, flexible spending accounts, and more. And that's only the start.
•  Programs for Wellness: We want you to be the best version of yourself, so our programs for wellness give you access to all the necessary tools, supplies, and help.
•  Employer contributions to your 401(k) plan are available as soon as you are hired and, depending on your workgroup, after a year.
•  Additional Benefits: Fantastic additional benefits include our Employee Assistance Program, pet insurance, and discounts on lodging, travel, cruises, and more.